Center Operations Director - Capitol Hill

Soar Autism Center • Denver, CO

1d

About The Position

Soar Autism Center is building a network of interdisciplinary clinics that provide children with autism and their families with life-shaping services. The organization prioritizes early intervention, comprehensive supportive services, and positive, developmentally appropriate learning tailored to each child and family. Its care model integrates autism services with play-based applied behavior analysis (ABA) informed by the principles of the Early Start Denver Model.

The Center Operations Director is a high-impact leadership role responsible for running a center, leading its team, partnering closely with clinicians, and influencing center growth, quality, and family experience. The role owns local operational performance and the non-clinical experience for families, while supporting staff development and clinical excellence in partnership with the lead clinician. Soar describes the role as suited to an early-to-mid-career leader and notes opportunities for growth into multi-site leadership, regional operations, or other senior operational roles as the organization expands.

Requirements

• Bachelor's degree.
• Previous people-management experience leading high-performing teams of 8–10 or more people.
• 2–3 or more years of experience managing strong operations.

Responsibilities

• Own center performance against forecasted goals, including budget, utilization, and efficiency.
• Drive execution of operating systems for scheduling, staffing, billing efficiency, cleanliness, and parent communication.
• Partner with market and regional leadership to identify opportunities, solve problems, and improve center operations.
• Lead calmly, clearly, and professionally in a fast-paced environment.
• Own the non-clinical experience for caregivers and build supportive relationships with them.
• Ensure clear and timely communication with caregivers.
• Drive attendance, engagement, and client satisfaction (NPS).
• Ensure smooth onboarding for new families.
• Manage the front desk and provide a welcoming experience for clients, prospective clients, and teammates.
• Prepare families for diagnostics, assessments, and transitions.
• Serve as the primary people leader for local staff, including clinicians and support team members.
• Coach, develop, and motivate team members.
• Partner with the lead clinician to support clinical excellence, team morale, and retention.
• Provide staff with support and escalation, resolving issues when appropriate and escalating them when needed.

Benefits

• Annual bonus potential of up to $32,000 based on center and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans.
• Student loan repayment benefits.
• Tuition reimbursement benefits.
• Priority access to in-network mental health support through a partnership with Sol Mental Health.
• Support from a multidisciplinary team.
• Direct exposure to senior leaders and multi-site operators.
• A collaborative, high-accountability environment with growth opportunities for strong performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level