Center of Excellence Administration Specialist
About The Position
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide high-accuracy administrative and operational support to the Center of Excellence by coordinating time-sensitive claim submission workflows, managing detailed documentation requirements, and ensuring compliance with all VA and agency standards. This position requires exceptional organizational skills, meticulous attention to detail, and consistent follow-through to track, verify, and route information used in claims processing, system access, and agency-wide reporting. The role serves as a central hub for communication, data accuracy, and procedural compliance across DVS offices statewide.
Requirements
- Exceptional attention to detail and accuracy when handling documents, data, and client information, ensuring compliance with established laws, regulations, and procedures related to veterans' benefits.
- Strong organizational and time-management skills, effectively managing multiple concurrent deadlines while maintaining reliable tracking and completion of assigned work.
- Skilled in following complex, multi-step regulated processes with precision, verifying data integrity, identifying discrepancies, and ensuring all procedural requirements are met prior to submission through COE or VA systems.
- Maintains structured filing, records management, and workflow tracking systems to support efficient operations.
- Proficient in office practices, typing, personal computers, word processing applications, and office automation technology.
- Ability to interpret laws, regulations, and procedures.
- Ability to communicate effectively with staff, agency officials, and the public.
- Ability to conduct interviews while accurately compiling, analyzing, and presenting information received.
- Must have REAL ID for employment as a part of the federal prerequisites for USDVA Accreditation.
Nice To Haves
- Completion and current maintenance of USDVA Accreditation (a new probationary period will be required for all new Benefits employees who have not completed this).
Responsibilities
- Coordinate time-sensitive claim submission workflows.
- Manage detailed documentation requirements.
- Ensure compliance with all VA and agency standards.
- Track, verify, and route information used in claims processing, system access, and agency-wide reporting.
- Serve as a central hub for communication, data accuracy, and procedural compliance across DVS offices statewide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
