Center Medical Director

CVS Health•Durham, NC

3d•Onsite

About The Position

The Center Medical Director (CMD) leads the clinical team at an Oak Street Health center, delivering high-quality patient care and fostering a positive workplace. The CMD practices primary care alongside provider colleagues, with 80% clinical time and 20% administrative time. The role also includes formal mentoring, coaching, and advising providers, modeling thoughtful primary care, and contributing to organization-wide strategic initiatives. The CMD works closely with the Practice Manager and Outreach Manager or Director to advance organizational objectives, implements strategic and regional priorities, shares organizational information with care teams, and escalates team concerns and ideas. The role supports provider onboarding, effective use of the care model and clinical guidelines, evidence-based care, preventive care, and value-based full-risk care. The CMD also coaches providers and care teams, supports performance and development planning, addresses barriers to center goals, and helps maintain a positive culture.

Requirements

M.D., D.O., A.P.N., or P.A. graduate.
M.D. or D.O. candidates must be board certified in Internal Medicine or Family Medicine.
A.P.N. candidates must be board certified in Family, Adult, or Gerontology.
Experience in clinical leadership, including leading and coaching providers.
Experience using a metrics-driven approach to medical care and/or quality projects.
Commitment to older adults and low-income patients.
Comfort with ambiguity and strong problem-solving ability.
Ability to remain calm under pressure and guide others toward effective solutions.
U.S. work authorization.

Nice To Haves

Five or more years of outpatient practice experience.
Fellowship training in Geriatrics.
Additional professional degree, such as an M.B.A., J.D., or M.P.H.
Prior executive roles.

Responsibilities

Lead the clinical team at the center and model excellent primary care.
Collaborate with the Practice Manager and Outreach Manager or Director to achieve organizational objectives.
Drive implementation of organizational strategic initiatives and regional priorities.
Communicate organizational information to care teams and escalate their concerns and ideas.
Coordinate and lead onboarding of new providers at the center.
Model excellent medical care, care-model implementation, and performance against metrics.
Ensure care teams effectively prepare for and conduct daily huddles, patient care planning and management, admission prevention work, and clinical documentation workflows.
Ensure providers and care teams deliver appropriate, evidence-based care that helps patients stay healthy and out of the hospital.
Teach and implement Oak Street clinical guidelines at the provider and center levels.
Support primary and secondary preventive care and educate providers on the value-based full-risk model of care.
Assess and address root causes when center metric goals are not reached.
Build a culture of coaching and growth among providers and care teams.
Listen to care team feedback and address concerns through constructive problem-solving.
Conduct performance reviews, discuss provider goals, and help develop plans to achieve them.
Acknowledge and celebrate team successes and communicate opportunities for improvement.
Achieve triad best practices and support a positive culture of joy in practice.
Perform other duties as assigned.