Center Manager (1007)

Lutheran Services Florida • Tampa, FL

7d • Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Center Manager to support the mission and purpose of the Children Board’s Family Resource Center program. The Center Manager will assist the CBFRC Director by providing supervision and direction to Intake Referral Specialist, Support Specialist, and Family Specialists. This role involves overall management of programmatic, administrative, financial, and operational systems for Center services, serving as the leader for daily operational decision-making and the main point of contact for community partners. The position requires monitoring daily operations to ensure progress toward agency contract goals, participating in agency policy formulation and CQI activities, and meeting regularly with the CBFRC Director to review Center activities. The role also includes training and developing staff, recruiting and facilitating an Advisory Council, providing timely reports to the Children’s Board, establishing a respectful workplace, attending program meetings, performing employee evaluations, responding to staff and client issues, participating in hiring and training, and collaborating with volunteers and community resources. Community education and engagement through public presentations, and developing/maintaining relationships with local programs are also key responsibilities. The position requires flexible hours, including some evenings and Saturdays, and other duties as assigned. The ideal candidate will demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population, understand the value of the Protective Factors framework, practice Family Support Principles, be cross-trained in daily operating procedures, participate in Center events, support contractual outcomes, obtain training in the Center data system (Attendance and Needs Tracking System), and maintain member confidentiality. Bilingual employees may be needed for verbal or written communications. Mandatory trainings must be attended.

Requirements

• Bachelor’s Degree in Social Work, Early Childhood Education or related field required.
• Must have a minimum of 5 years supervisory experience
• Experience with required data systems.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Nice To Haves

• Bilingual (English/Spanish) preferred in both verbal and writing skills

Responsibilities

• Provide overall management of the programmatic, administrative, financial, and operational systems related to the provision of Center services
• Serves as the leader for day-to-day Center operational decision-making and as main point of contact for collaborating with community partners.
• Monitors daily operation of assigned staff to assure progression toward agency’s contract goals.
• Participates with CBFRC Director in formulation of agency policies, and with agency CQI activities.
• Meets regularly with CBFRC Director to review Center activities.
• Train and develop Center staff in skills to implement programs or events at the Center
• Recruit and facilitate an engaged Advisory Council to survey and guide both operations and services.
• Provide timely reports to Children’s Board, regarding operations, services, and finances
• Establish a respectful and supportive workplace environment; and elevating any issues or concerns to the CBFRC Director
• Attends Program meetings as required.
• Performs written employee evaluations for all assigned staff.
• Responds to staff and clients to ameliorate problems.
• Participates in recruitment, hiring and training of new employees.
• Work collaboratively with volunteers and community resources
• Provides community education and engagement through public presentations
• Develop and maintain relationships and partnerships with local programs
• Work flexible hours to include some evenings and Saturdays
• Performs all other duties within reason as assigned by CBFRC Director
• understand the value and foundation of the Protective Factors framework
• Practice Family Support Principles
• Cross trained to perform daily operating procedures
• Participate in Center events and work to support contractual outcomes
• Obtain training in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.
• Reports to CBFRC Director
• Team player with co-workers, administrators and funders
• Accurate, complete and timely submission of required statistical data and reports is collected, processed, and submitted in a timely manner
• Adherence to agency policies and management practices
• Effective staff management and leadership.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager