Center Manager

CSL•Columbus, GA

7d•Onsite

About The Position

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement. This role is responsible for overseeing center operations, including achieving production goals, monitoring net yields, and implementing improvement plans. The manager will also focus on improving donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience. Ensuring compliance with all Company SOPs and applicable federal, state, and local regulations is a key aspect of this role. Financial management activities, including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting, are also part of the responsibilities. The Center Manager will escalate quality concerns to the Associate Director of Operations, analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans. Support for audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness is required. Enforcement of health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices, is crucial. The role also involves leading HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy. Management of local marketing and advertising activities to ensure understanding of promotional goals, and representing the center in the local community and with local partners, vendors, and media outlets are also key duties. Finally, safeguarding the confidentiality of all employees, donor, and center information is paramount.

Requirements

Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
Knowledge of industry regulations and compliance practices
Proficiency in English (written and verbal)
Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
Standing and walking required up to 100% of the time.
Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

Nice To Haves

Occasional overnight travel (up to 10%).

Responsibilities

Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
Escalate quality concerns to the Associate Director of Operations.
Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
Manage local marketing and advertising activities to ensure understanding of promotional goals.
Represent the center in the local community and with local partners, vendors, and media outlets.
Safeguard the confidentiality of all employees, donor, and center information.