Center Manager 1046

GREASE MONKEY INTERNATIONAL•Marietta, GA

5d•Onsite

About The Position

The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. The role owns the full business, balancing hands-on leadership in the service bay with oversight of revenue, cost control, safety, and talent development. The Center Manager ensures the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. Responsibilities span vehicle health checks, fleet relationships, staffing, compliance, and P&L management.

Requirements

High school diploma or equivalent.
At least 3 years of people leadership experience.
Strong understanding of P&L management, cost control, and revenue growth strategies.
Proven track record of achieving or exceeding sales and operational KPIs.
Experience in a high-volume, customer-facing environment such as automotive, retail, or restaurant operations.
Comfort using POS systems, scheduling tools, and standard business software.
Strong business acumen, problem-solving ability, and decision-making skills.
Ability to stand, walk, bend, and move throughout the service center for extended periods.
Ability to lift up to 20 pounds.
Availability to work weekends and evening hours based on business needs.
Ability to spend approximately 50 hours per week on site.

Nice To Haves

Automotive or service retail management experience.

Responsibilities

Deliver a high-quality customer experience based on trust, transparency, and efficiency.
Build relationships with customers and local fleet accounts to encourage repeat business.
Lead a consistent sales process, including vehicle health checks and service recommendations.
Drive revenue growth and meet or exceed sales targets across services, memberships where applicable, and fleet partnerships.
Resolve customer concerns promptly and professionally, with appropriate follow-through and documentation.
Own and manage the center’s P&L, including revenue, labor, and operating expenses.
Control costs related to labor, parts, inventory, and shop expenses.
Oversee daily operations, including service-bay efficiency, workflow, scheduling, and store readiness.
Maintain accurate inventory and ensure proper ordering, usage, and tracking of parts and supplies.
Complete scheduling, reporting, and administrative tasks using company systems.
Lead from the front by working alongside the team in daily operations.
Build, coach, and develop a high-performing team of service technicians and leaders.
Create a culture of accountability, teamwork, safety, and customer focus.
Manage the employee lifecycle, including hiring, onboarding, training, performance management, and discipline or termination when necessary.
Ensure team members are trained, certified, and technically proficient; set expectations, performance standards, and development plans.
Promote a safety-first environment and ensure adherence to OSHA and company safety standards.
Conduct safety training and inspections, and enforce compliance throughout operations.
Ensure equipment and service areas are maintained, functional, and safe.
Protect company assets, customer vehicles, and facility security.
Maintain compliance with local, state, and federal regulations.
Build local community relationships to increase awareness and business growth.
Partner with leadership on marketing initiatives and local promotions.
Identify business-growth opportunities through innovation, partnerships, and operational improvements.