Center Manager-69

GREASE MONKEY INTERNATIONAL•Longmont, CO

7d•$56,485 - $56,485•Onsite

About The Position

The Center Manager is the operational and cultural leader of the service center, accountable for customer experience, sales, profitability, team performance, safety, and talent development. The role combines hands-on leadership in daily service-center operations with oversight of revenue, costs, compliance, and the center’s P&L. The manager is responsible for vehicle health checks, customer and fleet relationships, staffing, and efficient, safe, and profitable operations. The position is based at Grease Monkey 0069 in Longmont, Colorado. It is full-time, with a stated salary range of $56,485 to $56,485. The work environment is fast-paced and physically active, with time spent throughout the service center. Availability to work weekends and evenings according to business needs is expected, and the role expects approximately 50 hours per week on site.

Requirements

High school diploma or equivalent.
At least 3 years of people leadership experience.
Strong understanding of P&L management, cost control, and revenue growth strategies.
Demonstrated ability to achieve or exceed sales and operational KPIs.
Experience in a high-volume, customer-facing environment, such as automotive, retail, or restaurant.
Comfort using POS systems, scheduling tools, and standard business software.
Strong business acumen, problem-solving ability, and decision-making skills.
Ability to stand, walk, bend, and move throughout the service center for extended periods.
Ability to lift up to 20 pounds.
Availability to work weekends and evenings based on business needs; approximately 50 hours per week on site.

Nice To Haves

Automotive or service retail management experience.
Hands-on leadership style and willingness to step into any role.
Owner mentality and focus on outcomes.
High-energy, results-driven, and solutions-oriented approach.
Ability to adapt quickly in a fast-paced, changing environment.
Strong communication skills and ability to motivate and influence others.
Commitment to integrity, safety, and doing right by customers and the team.

Responsibilities

Deliver a high-quality customer experience based on trust, transparency, and efficiency.
Build relationships with customers and local fleet accounts to encourage repeat business.
Lead a consistent sales process, including vehicle health checks and service recommendations.
Meet or exceed sales targets across services, memberships when applicable, and fleet partnerships.
Resolve customer concerns promptly and professionally, with appropriate follow-through and documentation.
Manage the center’s P&L, including revenue, labor, and operating expenses.
Control costs for labor, parts, inventory, and shop expenses.
Oversee daily operations, including service-bay efficiency, workflow, scheduling, and store readiness.
Maintain accurate inventory and ensure proper ordering, use, and tracking of parts and supplies.
Complete scheduling, reporting, and administrative tasks using company systems.
Lead by example and work alongside the team in daily operations.
Coach and develop service technicians and leaders, and build a high-performing team.
Promote a culture of accountability, teamwork, safety, and customer focus.
Manage the employee lifecycle, including hiring, onboarding, training, performance management, discipline, and termination when necessary.
Ensure team members are trained, certified, and technically proficient; set expectations, performance standards, and development plans.
Promote a safety-first environment, conduct safety training and inspections, and enforce OSHA and company safety standards.
Ensure equipment and service areas are maintained, functional, and safe.
Protect company assets, customer vehicles, and facility security.
Maintain compliance with local, state, and federal regulations.
Build local community relationships to increase awareness and business growth.
Partner with leadership on marketing initiatives and local promotions.
Identify business growth opportunities through innovation, partnerships, and operational improvements.