This position supports the movement and growth opportunities for inbound and outbound cargo for freight forwarding customers. It ensures that freight is processed in compliance with governmental regulations (e.g., Federal Aviation Administration, Transportation Security Administration, etc.). The role collaborates with vendors, customers, commercial airline carriers, and other internal support groups for the movement of international and domestic air shipments. The Center Freight Operations Supervisor II coordinates inbound and outbound UPS Freight Forwarding (FF) shipments, freight inspections and buildups for deliveries, assigns deliveries, and dispatches drivers. This position reviews shipment documents (i.e., manifests) to ensure procedures and compliance requirements are met. It conducts driver and dockworker training to ensure safe methods are taught and utilized. This position ensures freight operations comply with governmental regulations and UPS policies and procedures. It monitors and reviews pickup and delivery status and interacts with customers to address delays and service failures. This position maintains training records and shipment status information in the FF systems. The Center Freight Operations Supervisor II is responsible for a greater scope of work (e.g., additional departments, number of direct reports, greater revenue, larger volume, etc.). This position supervises hourly employees and specialists within the department. It applies conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. Performs a mix of routine and novel work assignments. Analyzes multiple data sources, both qualitative and quantitative, to understand problems related to own job discipline. Solves complex problems by taking a new perspective on existing solutions. Impacts the team’s productivity and quality. Builds consensus among members of the team or related teams regarding technical issues related to own job discipline. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
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Job Type
Full-time
Career Level
Entry Level