Sup. Station

Hyannis Air Service Inc • Hyannis, MA

1d • Onsite

About The Position

This position is in place to ensure that the employees are providing and serving the customer to Cape Air standards.

Requirements

• Previous supervisory or management experience, strongly preferred.
• Experience in building and maintaining airport regulatory relationships, required.
• Ability to enforce policy and procedure, required.
• Must be able and willing to do short and long haul travel and work non-standard hours especially during special events.
• Must demonstrate an understanding of the connection between overall mission and daily tasks.
• Must be a proficient writer have an adequate grasp of English grammar.
• Excellent communication and excellent customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing work priorities.
• Must be proficient in Microsoft Word, Office and Excel.
• Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively.
• Able to multi-task in a stressful environment required.
• Strong customer service and strong oral/written communication skills required.
• Must meet same basic job qualifications as all station agents.
• Must be at least 18 years old.
• Must hold a high school diploma or equivalent.
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location.
• Must be able to lift up to 70 lbs.
• Basic computer skills required.
• Excellent communication and excellent customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Flexibility of schedule is a must.
• This position will often require working nights, weekends and holidays.

Nice To Haves

• Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling.

Responsibilities

• Ensure proper planning techniques are used to proactively provide adequate staffing levels for the daily operation and make available daily station manning/roster sheet.
• Supervise the operation and staff during shifts; provide lunch coverage in a timely manner.
• Ensure flight departure compliance (on-time performance).
• Ensure flight closure/PDC.
• Ensure baggage department duties are being met on a daily basis.
• Ensure baggage left behind is being placed in the World Tracer system.
• Ensure all station, safety and/or security procedures are being met by the employee group.
• Ensure quality of check-in procedures is being met to company standards.
• Ensure any or all security related responsibilities are being met for each flight and/or pax.
• Ensure supplies are always on stock at the station.
• Ensure all employees are up to date with any or all learning center duties.
• Ensure proper frontline employees are well trained and capable of doing the “task at hand”.
• Report operational irregularities to Station Manager.
• Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue.
• Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has.
• Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development.
• Maintain and foster positive business relationships with local airport authorities and agencies.
• Assist in Customer Service Agent staffing levels and budgeting, as needed.
• Interview prospective Customer Service employees, as needed.
• Assist with performance reviews and station performance planning, as needed.
• Travel to company meetings, as needed.
• Assure excellent customer service and efficient counter operations during assigned shift.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED