Center Experience Manager
About The Position
As our Center Experience Manager (CM), you are the CEO of your center. You are responsible for ensuring every guest has a memorable experience while delivering the company’s financial results. This isn't an "office job"—it is a high-impact leadership role where you will recruit, train, and inspire a high-performing team of Sales Associates and Wax Specialists. At UPMA Group, we hire for the future. The CM role is a major milestone on our leadership track, with many of our managers elevating into District Leadership: Sales Associate > Sales Lead > Assistant Center Manager > Center Experience Manager (YOU) & Beyond!
Requirements
- Availability: Full-time availability is required, including evenings and Saturdays, to support the needs of our guests and team.
- Leadership Experience: Minimum of 2 years in a leadership role within a multi-service, retail, or specialty store environment.
- Skills: Proficient in Excel/Word, with excellent written and verbal communication skills.
- Passion: A deep desire to be an EWC Brand Culture Warrior.
Nice To Haves
- Experience with Zenoti is a plus, but not required.
Responsibilities
- Sales & Floor Leadership: You produce results by being present. You’ll spend time on the floor coaching associates in real-time to master package sales, product education, and the "EWC Standard of Excellence."
- Talent Development: You are a talent scout and a coach. You’ll proactively recruit top-tier talent and create a learning environment where your team feels motivated to hit daily goals and grow their own careers.
- Business Strategy: You aren't just watching the numbers; you’re moving them. You’ll partner with the District Manager and Regional Wax Trainers to analyze KPIs and execute action plans to improve results.
- Operational Excellence: You ensure the center is pristine, safe, and fully compliant with state standards (TDLR). From inventory oversight to visual marketing, you keep the "Glow" consistent.
Benefits
- Competitive Pay with performance-based incentives as well as a generous and attainable monthly bonus structure.
- Work-Life Balance: A flexible schedule designed for high-impact leaders.
- Total Well-being: Paid Time Off, Paid Training, Life Skills Seminars, and access to Medical, Dental, and Vision benefits.
- Grow What You Know: Continued development in leadership and business acumen through mastery classes, workshops, and real-world experiences.
- The Perks: 40% OFF all products and FREE Waxing.
- Recognition: Special gifts and time off to celebrate YOU on your birthday and work anniversary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
