Center Experience Manager

European Wax Center- Waco•Waco, TX

2d•Onsite

About The Position

As our Center Experience Manager (CM), you are the CEO of your center. You are responsible for ensuring every guest has a memorable experience while delivering the company’s financial results. This isn't an "office job"—it is a high-impact leadership role where you will recruit, train, and inspire a high-performing team of Sales Associates and Wax Specialists. At UPMA Group, we hire for the future. The CM role is a major milestone on our leadership track, with many of our managers elevating into District Leadership.

Requirements

Full-time availability, including evenings and Saturdays.
Minimum of 2 years in a leadership role within a multi-service, retail, or specialty store environment.
Proficient in Excel/Word.
Excellent written and verbal communication skills.
A deep desire to be an EWC Brand Culture Warrior.

Nice To Haves

Experience with Zenoti is a plus, but not required.
The "Go-Getter" Mindset: self-motivated, organized, and have a "personality plus" approach to leadership.
Problem Solver: history of conflict management and cross-functional team building. React logically and calmly in high-stress situations.
Growth-Oriented: excited to utilize KPIs to drive business performance and live the EWC lifestyle.
Inspirational: lead by example, celebrating the success of others and fostering a culture of teamwork and transparency.

Responsibilities

Produce results by being present on the floor, coaching associates in real-time to master package sales, product education, and the "EWC Standard of Excellence."
Proactively recruit top-tier talent and create a learning environment where your team feels motivated to hit daily goals and grow their own careers.
Partner with the District Manager and Regional Wax Trainers to analyze KPIs and execute action plans to improve results.
Ensure the center is pristine, safe, and fully compliant with state standards (TDLR).
Oversee inventory and visual marketing to keep the "Glow" consistent.

Benefits

Competitive Pay with performance-based incentives
Generous and attainable monthly bonus structure
Flexible schedule
Paid Time Off
Paid Training
Life Skills Seminars
Medical benefits
Dental benefits
Vision benefits
Continued development in leadership and business acumen through mastery classes, workshops, and real-world experiences
40% OFF all products
FREE Waxing
Special gifts and time off to celebrate YOU on your birthday and work anniversary