Center Director

PACE Southeast Michigan•Eastpointe, MI

About The Position

The Center Director is accountable for the overall leadership, strategic direction, and operational performance of the Center, including oversight of finances, clinical and support operations, systems, processes, regulatory compliance, and people management. The role ensures delivery of high-quality, participant-centered care while fostering collaboration, accountability, engagement, and continuous improvement. The Center Director is responsible for operational excellence, employee engagement, and participant satisfaction while championing the organization’s mission, vision, and values. The Director leads day-to-day operations of the assigned Day Center, develops and executes strategic and operational plans, monitors key performance metrics, and establishes systems to improve service delivery and operational efficiency. The role partners with the CFO and CCO/COO on budgets, monitors financial performance, and identifies efficiencies while maintaining quality of care. The Director also promotes participant engagement and satisfaction, supports timely resolution of grievances, and leads employee engagement, development, performance management, and retention efforts. The position requires the ability to travel between organizational sites as needed.

Requirements

Bachelor’s degree or 3–5 years of equivalent experience in healthcare operational leadership.
Proficiency in Microsoft Office Suite.
Ability to use electronic medical record systems and other technology platforms.
Comfort leveraging data systems to monitor performance metrics.
Ability to travel between organizational sites as needed.

Nice To Haves

Master’s degree preferred.
Demonstrated experience leading interdisciplinary teams in a regulated healthcare environment preferred.

Responsibilities

Lead and manage day-to-day operations of the assigned Day Center to ensure extraordinary care, collaborative teamwork, effective processes, and efficient use of resources.
Develop and execute strategic and operational plans aligned with organizational goals.
Establish performance expectations and monitor operational, clinical, financial, and quality metrics.
Create and implement systems to improve service delivery, workflow efficiency, and overall center performance.
Collaborate cross-functionally to coordinate participant care and support services.
Partner with the CFO and CCO/COO in developing and managing annual operational and capital budgets.
Monitor financial performance, support fiscal responsibility, and achieve financial benchmarks.
Identify cost-containment and operational-efficiency opportunities without compromising quality of care.
Ensure appropriate resource allocation to support strategic priorities and participant needs.
Ensure a participant-centered approach to care delivery across disciplines.
Establish and monitor participant satisfaction metrics and implement action plans to address trends or concerns.
Ensure timely resolution of participant grievances and service recovery opportunities.
Promote participant engagement in care planning and development.
Drive continuous improvement initiatives to enhance participant experience and satisfaction.
Create and sustain a positive, inclusive, high-performing culture across the Center.
Lead and engage staff to promote teamwork, accountability, and shared ownership of outcomes.
Foster employee engagement through transparent communication, recognition, professional development, and empowerment.
Coach, mentor, and provide performance feedback to direct reports to support growth and talent development.
Ensure performance management processes are timely, fair, and aligned with organizational expectations.
Promote workforce stability through hiring, onboarding, staff development, and retention strategies.
Model and reinforce the organization’s mission, vision, and values in decisions and interactions.
Serve as a visible and accessible leader who builds trust across teams and departments.
Encourage innovation, continuous learning, and openness to change.
Collaborate with peers to ensure consistent standards, processes, and participant activities across centers.