Center Deputy Director

City of New York•New York City, NY

19h•Onsite

About The Position

The Family Independence Administration (FIA) provides temporary assistance to individuals and families facing social service and economic challenges, aiming to help them achieve self-sufficiency through various programs. These include temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, and child support enforcement. The Deputy Director of a Family Independence Administration Job Center, working under the general direction of the Benefits Access Center Director, is responsible for overseeing and supervising the Case Management, Case Establishment, and Case Support units. These units are crucial for determining eligibility for public assistance benefits and managing employment-related activities to maximize participant self-sufficiency. This role is adaptable and can be utilized across various FIA Benefits Access Centers and specialized locations, including the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

Requirements

A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, with at least eighteen months in a supervisory or managerial capacity.
Education and/or experience equivalent to the above.
College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year of work experience.
All candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience in a supervisory or managerial capacity.

Responsibilities

Manage the activities of staff involved in resolving public assistance client appeals, ensuring compliance with agency requirements for case openings, reopenings, denials, closings, status changes, and benefit entitlement changes to prevent financial loss.
Ensure mandated signage is properly posted.
Manage all aspects of the application and recertification processes for public assistance, ensuring adherence to eligibility rules and timely processing to improve the Fair Hearing Win rate.
Manage the processing of case actions according to predetermined priorities to measure accuracy and its impact on payment accuracy.
Assist the Benefits Access Center Director in directing various program components within the FIA Benefits Access Center/Model Office, including specialized centers for specific populations, to minimize wait times and promote self-sufficiency.
Determine training needs for Job Center staff, oversee the planning and development of training curriculum, and monitor/evaluate training programs to ensure agency and program goals are met.
Monitor training attendance, assess effectiveness, and provide feedback to the Director.
Manage staff development initiatives.
Supervise the implementation of Welfare Reform initiatives, emphasizing work over welfare and individual responsibility in seeking employment, utilizing community resources to help public assistance recipients achieve self-sufficiency.
Evaluate the legality and appropriateness of case actions through management audits of operating routines, methods, and processes for public assistance and food stamps.
Ensure adherence to Federal, State, and Agency regulations.
Ensure compliance with error/fraud reduction programs.
Respond to service complaints in a timely and accurate manner.
Oversee proper referrals to the Office of Child Support Enforcement and to outside agencies such as the Social Security Administration (SSA), Department of the Aging (DFTA), and Agency for Children’s Services (ACS).
Monitor the Fair Hearing process and work to improve the Fair Hearing Win rate.
Provide supervision and leadership to center employees and collaborate with supervisory staff to ensure timely and appropriate service delivery.
Ensure timely compliance with Fair Hearing decisions.
Manage the accuracy and timeliness of information entered into centralized computer systems for public assistance and food stamp benefits.
Notify Management Information System (MIS) of system breakdowns and ensure rapid deployment of technical personnel.