Center Deputy Director

City of New York • New York City, NY

23h • Onsite

About The Position

The Family Independence Administration (FIA) provides temporary assistance to individuals and families facing social service and economic challenges, aiming to help them achieve self-sufficiency through various programs like temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, and child support enforcement. The Deputy Director of a Family Independence Administration Job Center, under the general direction of the Benefits Access Center Director, is responsible for organizing, directing, and supervising Case Management, Case Establishment, and Case Support units. These units are crucial for determining eligibility for public assistance benefits and managing all employment-related activities to maximize participant self-sufficiency. This role is adaptable across different FIA Benefits Access Centers/Model Office locations, including specialized sites like the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

Requirements

• A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
• A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, with at least eighteen months in a supervisory or managerial capacity.
• Education and/or experience equivalent to the above.
• College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year of work experience.
• All candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience in a supervisory or managerial capacity.

Responsibilities

• Manage the activities of Family Independence Administration Benefits Access Center staff involved in resolving public assistance client appeals, ensuring compliance with agency requirements for case openings, reopenings, denials, closings, status changes, and benefit entitlement changes to prevent financial loss. Ensure mandated signage is properly posted.
• Manage all aspects of the application and recertification processes for public assistance, ensuring adherence to eligibility rules and timely processing to improve the Fair Hearing Win rate and uphold case actions. Manage the processing of case actions according to predetermined priorities to measure accuracy and its impact on payment accuracy.
• Assist the Benefits Access Center Director in directing the activities of various program components within the Family Independence Administration Benefits Access Center/Model Office, including specialized centers for populations like veterans, refugees, and those in residential treatment, to minimize wait times and promote self-sufficiency.
• Determine training needs for Job Center staff, oversee the planning and development of training curriculum, monitor and evaluate training programs to ensure agency and program goals are met, track staff attendance, assess training effectiveness, provide feedback to the Director, and manage staff development initiatives.
• Supervise the implementation of Welfare Reform initiatives, emphasizing work over welfare, individual responsibility in seeking employment, and utilizing community resources to help public assistance recipients achieve self-sufficiency.
• Evaluate the legality and appropriateness of case actions by conducting management audits of operating routines, methods, and processes for public assistance and food stamps, ensuring adherence to Federal, State, and Agency regulations. Ensure error/fraud reduction programs are followed and respond to service complaints promptly and accurately.
• Oversee proper referrals to the Office of Child Support Enforcement and to external agencies such as the Social Security Administration (SSA), Department of the Aging (DFTA), and Agency for Children’s Services (ACS), in consultation with specialized Human Resources Administrative staff.
• Monitor the Fair Hearing process, work to improve the Fair Hearing Win rate, provide supervision and leadership to center employees, collaborate with supervisory staff to ensure timely and appropriate service delivery, and ensure timely compliance with Fair Hearing decisions.
• Manage the accuracy and timeliness of data entered into centralized computer systems for public assistance and food stamp benefits. Notify the Management Information System (MIS) of system breakdowns and ensure rapid deployment of technical personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees