Center Aide Iv- Cary Tennis Park- Temp

Town of Cary•Cary Tennis Park, NC

13d•Onsite

About The Position

The Cary Tennis Park is seeking energetic and customer service-oriented individuals to serve as Center Aide IVs. If you enjoy engaging with citizens and have strong organizational and administrative skills, consider joining our team to provide exemplary customer service to citizens visiting or contacting our facility. As a Center Aide, you will be the first point of contact with our citizens, providing a welcoming and helpful atmosphere for visitors. Responsibilities include reserving tennis courts, entering program registration data, processing customer inquiries, handling general office duties, providing program information, and responding to the various customer needs of our facility. This is a part-time, non-benefited, year-round position, working up to 20 hours per week, with a maximum of 999 hours per year. Must be available to work evenings and weekends as this position will primarily work Saturdays, Sundays, and the occasional weekday nights.

Requirements

Requires a combination of education and experience equivalent to a high school diploma/GED.
General knowledge of computers and related software
General knowledge of standard office practices, procedures, and filing systems maintenance
General knowledge of cash collection procedures
Ability to remain organized, multitask, and meet deadlines
Ability to communicate with coworkers and the public tactfully and constructively
Ability to work independently
Ability to understand and carry out verbal and written instructions
Ability to acquire knowledge of policies, procedures and services of the center, division and department
Work in this class requires an employee to be able to hear and talk in order to communicate with the public.
An employee must be able to climb, walk unassisted and move about freely in order to interact with patrons.
Must be able to lift moderately heavy items (up to 40 lbs.), such as chairs, 6-foot folding tables, sports equipment and rolling bleachers.
Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal.
Part of the work in this class is clerical in nature and may require sitting and use of a computer for extended periods of time.
Requires drug testing and background check (which may include criminal check, education verification, and credit history review) prior to employment.

Nice To Haves

Some in-person customer service experience.
Knowledge of computers and some Microsoft Office 365 proficiency

Responsibilities

Serves as receptionist, providing exceptional customer service to citizens via in-person, telephone or email
Educates citizens on Cary Tennis Park offerings
Reserves tennis courts for public and teaching staff
Oversees court bookings for certain user groups (annual passholders, seniors, meet-up groups, joint use high school PE classes)
Registers and maintains citizens accounts for Parks, Recreation & Cultural Resources programs
Sells items through Point of Service and performs basic accounting for money received through the cash register
Opens and/or closes and secures the facility when assigned
Notifies patrons of class/program cancelations, changes, or updates
Proactively identifies facility needs and suggests solutions
Communicates with patrons to address concerns
Provides Town information and materials to citizens or redirects the citizen to the appropriate staff
Assists in the orientation and training of new temporary staff
Provides support during events including assisting with setup and breakdown of events
Assists patrons with RecTrac program registration system and Plan2Play court reservation system
Maintains office files
Operates standard office equipment
Follows up with supervisor and/or program assistant as needed
Enforces Cary policies and procedures
Manages special projects such as assisting with periodic inventory and restocking of supplies and resale items
Performs other job-related tasks as required.