Center Administrator

American Family Care Franchise 2001•Casselberry, FL

2h•Hybrid

About The Position

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Requirements

Bachelor’s degree preferred
A minimum of two years experience working in a supervisory role in a medical office preferred
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

Responsibilities

Provides leadership to the team
Hybrid Role - Be able to step in and help with any role within the clinic. Should be able to answer phones, triage patients, understand insurance reimbursements and plans.
Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement