Center Administrator

YMCA of Western North Carolina • Hendersonville, NC

3d • Onsite

About The Position

As the Center Administrator, you will play a vital role in supporting executive leadership and ensuring an exceptional experience for YMCA members, guests, and potential members. This highly visible position serves as a key representative of the YMCA’s mission, culture, and character values by creating a welcoming, professional, and service-oriented environment throughout the center. The Center Administrator is responsible for delivering outstanding customer service, supporting day-to-day center operations, and assisting leadership in fostering a positive member experience. This role is accountable for understanding and properly executing YMCA policies and procedures while coordinating the financial, clerical, and reception functions of the center.

Requirements

• 18 years or older
• High School Diploma or equivalent
• CPR BLS AED Child Abuse Prevention Training (obtain within 90 days of employment)
• Demonstrated good customer service skills.
• Strong computer skills and proficiency in Microsoft Office, Word, PowerPoint, Excel, and Outlook
• Must be able to fully and competently enter data into the membership computer system.
• Assist as needed in emergency situations.

Nice To Haves

• Previous experience in customer service and administration is preferred

Responsibilities

• Serves as point of contact for operational and systems items.
• Manages member communication as assigned within the center through posted notices, marketing flyers, and digital communication tools. Ensuring information is complete, accurate, and timely.
• Performs secretarial functions for Executive Leadership, such as recording meeting minutes for Campaign or Advisory Committee meetings, ordering office supplies, scheduling group meetings, and organizing meeting supplies.
• Works with Executive Staff on volunteer development and donor stewardship.
• Assists with volunteer recruitment and onboarding for volunteer positions for the center
• Serves as the lead on communications to the entire staff team regarding All Staff events, meetings, or communications.
• Manages the centralized purchasing system for office supplies.
• Maintains adequate supplies for general office needs for the facility, including copy paper.
• Works with department staff on ordering staff shirts or specific department supplies and works with leadership staff on ordering and managing giveaway items or prizes.
• Maintains supply cabinets and mailroom organization.
• Effectively uses the P card system and is a secondary reconciler for all staff, directly managing the expense reports of defined staff positions.
• Maintains Center event calendar and ensures recognition of key dates, hour changes, holidays, and staff recognition.
• Assist in the planning, coordination, and implementation of center events, all-staff meetings, advisory and leadership meetings, and development and community engagement activities in support of the YMCA’s mission and member experience.
• Maintains phone and voicemail system, including serving as the phone administrator and assisting new staff in utilizing the system.
• Performs quality work within given deadlines and expectations with or without direct supervision.
• Interacts professionally with other employees, members, program participants, volunteers, and community members, always mindful of the YMCA's four core values of caring, honesty, respect, and responsibility.
• Serves effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals.
• Serves as a staff team member, attending meetings and training as required.
• Constantly greets and develops relationships with members and program participants throughout the facility and community.
• Displays a professional, courteous, and tactful demeanor at all times.
• Always strive to display a positive and enthusiastic attitude.
• Always reports to work on time and works all scheduled shifts
• Must return all emails and voicemails within 48 scheduled business hours.
• Performs other duties as assigned.

Benefits

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp, and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for the YMCA retirement plan
• Professional development opportunities through local and Y-USA training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED