Cemetery Manager

Waco Memorial Park • Robinson, TX

13d • Hybrid

About The Position

This role is responsible for the overall operation, maintenance, and administration of the cemetery. The Cemetery Manager oversees grounds care, interment services, customer service, and administrative operations, while providing strong leadership through hiring, performance management, and employee development. The Cemetery Manager may work with a Cemetery Superintendent or Supervisor to ensure the cemetery is maintained with dignity, safety, and compliance, delivering a respectful environment for families and visitors.

Requirements

• High school diploma or equivalent combination of education and experience required.
• 3–5+ years of management experience, preferably in cemetery, funeral services, landscaping, or facilities operations.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Able to read, write and speak English fluently.
• Strong experience in staff supervision, including hiring, performance management, and employee relations
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Strong knowledge of funeral service regulations and compliance.
• Proven ability to lead teams.
• Knowledge of groundskeeping and maintenance practices.
• Ability to handle sensitive situations with professionalism and empathy.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Bachelor’s degree in Business or related field preferred.
• Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.

Responsibilities

• Oversees daily cemetery operations, including burials, entombments, inurnments, and disinterment.
• Ensures all grounds are maintained to high standards (landscaping, turf care, irrigation, roads, signage, and structures)
• Develops and manages preventative maintenance and seasonal grounds plans
• Monitors and maintains equipment, tools, and supplies; ensure proper usage and safety
• Coordinates scheduling of services to ensure timely and accurate execution
• Ensures cemetery property reflects a peaceful, dignified, and professional environment at all times
• Manages cemetery records, lot ownership, mapping, and burial documentation with accuracy and compliance
• Oversees administrative processes including contracts, permits, billing, and reporting
• Ensures compliance with all local, state, and federal regulations governing cemetery operations
• Monitors budgets, expenses, and revenue; identify cost controls and efficiency improvements
• Prepares operational reports and provide updates to leadership
• Ensure high-quality, compassionate service to families, visitors, and stakeholders
• Addresses and resolves customer concerns or complaints professionally and promptly
• Collaborates with funeral homes, clergy, and service providers to ensure seamless services
• Maintains clear communication with families regarding services, timelines, and policies
• Recruits, hires, trains, and onboards cemetery staff, including grounds and administrative personnel, with the help of a Grounds Superintendent, where applicable.
• Provides ongoing coaching, development, and performance feedback
• Conducts performance evaluations and implement improvement plans where needed
• Manages employee relations, including disciplinary actions and terminations in accordance with company policy
• Creates and maintains staffing schedules to support operational needs
• Fosters a culture of accountability, respect, safety, and teamwork
• Enforces all safety protocols and OSHA standards to ensure a safe work environment
• Conducts regular safety inspections and training sessions
• Ensures proper handling of equipment, materials, and burial procedures
• Maintains compliance with environmental and public health requirements
• Other duties as assigned.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED