Cemetery Office Manager - Green Lawn Cemetery

Fidelity Memorial Group Corp•Columbus, OH

13d•Onsite

About The Position

The Cemetery Office Manager is responsible for managing the day-to-day operations of the cemetery office and providing direct supervision to the administrative assistants. This role ensures the accurate, efficient, and dignified management of cemetery records, contracts, financials, and service scheduling.

Requirements

Direct supervision of administrative assistants.
Accurate, efficient, and dignified management of cemetery records, contracts, financials, and service scheduling.
Proficiency in digital contract entry.
Processing and posting local payments.
Scheduling interment services.
Liaison with the maintenance team.
Creation of deeds, interment orders, authorizations, and vault tags.
Maintenance of permanent records (interment log, lot books, lot cards, owner cards, plat books, cemetery maps).
Inventory management and ordering of supplies, vaults, granite, and memorials.
Tracking memorial fulfillment.
Use of Nexus software for work orders and contract processing.
Subject matter expert on the Nexus system.
Compilation of location volume and commission reports.
Receiving and paying local invoices.
Administering local HR processes (new hire paperwork, employee files, I-9s).
Notarizing official documents.

Nice To Haves

Experience as a Notary Public.

Responsibilities

Manage the day-to-day operations of the cemetery office and monitor time and attendance for the administrative team.
Supervise, support, and guide the administrative assistants to maintain an organized, structured, and efficient work area.
Review and finalize cemetery contracts, and train family service counselors in digital contract entry.
Ensure strict adherence to all operational steps, including the administrative steps of the interment verification process.
Process and post local payments (including checks and recurring credit card payments), maintain the record of deposit, and collaborate with the home office support team.
Schedule interment services and act as the primary liaison with the maintenance team, providing the superintendent with all necessary documentation to complete burials.
Create official deeds, interment orders, authorizations, and vault tags.
Maintain vital permanent records, including the interment log, lot books, lot cards, owner cards, plat books, and cemetery maps.
Order supplies, complete regular inventory counts, and manage the purchasing of vaults, granite, and bronze memorials.
Track memorial fulfillment from start to finish, including ordering, receiving, creating, and logging completed installation work orders.
Enter maintenance and operational work orders into Nexus, processing and scanning contracts into cemetery software to maintain flawless digital records. Serve as the location's subject matter expert on the Nexus system.
Compile and maintain the location volume report and commission report.
Receive and pay local invoices as directed by the General Manager.
Administer local Human Resources (HR) processes, such as processing new hire paperwork, maintaining employee files, and managing other confidential files (I-9s, etc.) in cooperation with HR and the home office support team.
Notarize official documents as needed (the fee to become a notary will be covered by the Company).