Cell Therapy Account Manager, North Jersey

Bristol Myers Squibb•Morristown, NJ

5d•Remote

About The Position

This role is responsible for assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts to ensure the achievement of commercial objectives for cell therapy launches. The position involves developing customized, site-specific account plans and coordinating resource deployment to meet customer needs and ensure a seamless customer experience. The Account Manager will serve as the main point of contact for designated accounts, collaborating with cross-functional partners to create a streamlined interface between account stakeholders and field-facing colleagues. This role requires navigating complex account environments, understanding stakeholder needs at all levels, and driving solutions. Collaboration and communication with cross-functional partners are essential to support patient referrals to treatment centers. The individual must maintain and develop disease and product-specific knowledge, actively gain customer insights, and provide timely feedback on business trends, therapeutic landscape changes, performance, industry issues, and business opportunities/risks to management. Compliance with all relevant laws, regulations, and policies governing cell therapy activities is mandatory. The position requires the ability to drive within the assigned territory by automobile and potentially travel by airplane.

Requirements

7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology
Key account management strategy – experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients
Customer service oriented – quick responses, highly reliable, excellent follow up
Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies
High degree of technical expertise and business acumen
Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives
Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
Thorough understanding of U.S. compliance guidelines
Ability to work independently and travel as needed (up to 50%)
Valid driver's license
Bachelor’s Degree or equivalent

Nice To Haves

Experience in hospital sales, academic and community setting preferred
Buy and bill reimbursement experience preferred

Responsibilities

Assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for the launches in cellular therapy.
Developing a customized site-specific account plan coordinating the deployment of resources to meet the customer needs and ensure a seamless and differentiated customer experience.
Serving as the main point of contact for designated accounts and collaborating with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleagues.
Navigating complex account environments and understanding the needs/issues of account stakeholders at all levels and driving to solutions that address the needs.
Collaborating and communicating regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers.
Maintaining and continuously developing both disease and product specific knowledge.
Actively gaining customer insights and providing timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and risks.
Ensuring compliance with all laws, regulations and policies that govern the conduct of cell therapy activities.

Benefits

Medical, pharmacy, dental, and vision care
BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
401(k) plan
Short- and long-term disability
Life insurance
Accident insurance
Supplemental health insurance
Business travel protection
Personal liability protection
Identity theft benefit
Legal support
Survivor support
Flexible time off (unlimited, with manager approval)
11 paid national holidays
160 hours annual paid vacation for new hires with manager approval
3 optional holidays
Unlimited paid sick time
Up to 2 paid volunteer days per year
Summer hours flexibility
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
Annual Global Shutdown between Christmas and New Years Day