CEG AMS Partner Portfolio Excellence Lead

ServiceNow•New York, NY

2d•$148,900 - $260,600

About The Position

The CEG Americas (AMS) Partner Portfolio Excellence Lead owns the operational execution of the AMS partner portfolio and co-sell motion. The role aligns strategic partners with qualified account opportunities, converts AMS demand into actionable portfolio and capacity requirements, and helps ensure partner commitments are deployed against high-value customer and business needs. Working across AMS sales, account, services, delivery, operations, GPC, and partner teams, the role maintains visibility into pipeline, allocation, utilization, and portfolio health. It removes execution blockers, leads partner business reviews, and connects in-market demand with global portfolio governance so partner investments contribute to measurable pipeline, customer outcomes, and returns. The role serves as the CEG geographic interlock point for partner portfolio execution, connecting CEG demand, delivery fit, and partner capacity with GPC partner enablement and ecosystem readiness work. It maintains clear ownership boundaries between CEG delivery excellence and GPC partner capability-building.

Requirements

Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment.
Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities.
Strong commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis.
Ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions.
Experience leading partner business reviews, account-planning cadences, pipeline inspections, and cross-functional action tracking.
Ability to coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders in a matrixed environment.
Strong understanding of the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance.
Excellent stakeholder management, communication, facilitation, and problem-solving skills.
Operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments.
Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem.
Ability to operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity.
6–8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role.

Nice To Haves

Experience with partner investment, capacity commitment, co-sell, or services funding models.
Experience working with global systems integrators or other strategic technology and services partners.
Familiarity with enterprise SaaS, professional services, customer success, adoption, and value realization motions.
Experience building or scaling a partner pipeline, allocation, and portfolio performance management process.
Advanced proficiency with CRM, pipeline analytics, forecasting, dashboarding, and executive reporting tools.
Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics.

Responsibilities

Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities.
Work with Services Sales Executives to maintain an integrated view of partner-influenced pipeline, partner allocations, committed capacity, utilization, delivery demand, and portfolio risks.
Work with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize internal and partner stakeholders.
Coordinate with GPC and geographic partner sales teams to ensure partners have the enablement, capability signals, and ecosystem readiness needed for CEG portfolio execution, while maintaining clear ownership boundaries.
Apply global commercial governance and account-planning frameworks to AMS opportunities and partner relationships.
Lead AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through.
Provide Global Partner Portfolio Management with the AMS demand signal to inform capacity and investment commitments.
Coordinate with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy.
Coordinate with Partner Delivery leadership to review delivery capability, quality history, staffing readiness, and governance requirements before partner handoff; delivery readiness approval remains with the accountable Delivery Director.
Remove commercial and operational blockers to partner co-sell execution and escalate material issues when required.
Ensure portfolio decisions consider customer benefit, delivery fit, capability, and return on investment, not only funding or capacity availability.
Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority partner pursuits.
Maintain portfolio documentation, decision logs, action tracking, and executive reporting for AMS leadership and global stakeholders.
Identify improvements to portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness.