Lead Portfolio Manager

Humana

2d•$117,600 - $161,700•Remote

About The Position

The Lead, Portfolio Management – Quality Engineering Business Operations supports operational health, planning, financial discipline, and strategic execution for Humana’s Enterprise Software Quality Engineering Center of Excellence (COE). The position manages portfolio operations spanning financial management, vendor governance, resource and capacity planning, operational intake, executive reporting, communications, associate engagement, and transformation coordination. Working as an operational partner to Quality Engineering leadership, the Lead collaborates with Enterprise Technology, Finance, Human Resources, Procurement, Enterprise Portfolio Management, and business segment teams. The role improves transparency, execution discipline, and organizational effectiveness in a complex, matrixed environment. It also coordinates the onboarding and integration of resources moving from business segments into the Quality Engineering COEs. The position is remote, with occasional travel to Humana offices for training or meetings. Home or hybrid employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. The schedule is 40 hours per week. Compensation is $117,600–$161,700 per year, with eligibility for a bonus incentive plan.

Requirements

Bachelor’s degree in Management, Finance, Business, Information Technology, or a related field.
At least 5 years of experience supporting budgeting, forecasting, financial tracking, or resource-planning processes.
At least 5 years of experience in portfolio management, technology business operations, program management, strategic planning, workforce planning, or related disciplines.
At least 3 years of experience supporting technology organizations, business operations teams, portfolio functions, or transformation initiatives.
Experience developing reports, dashboards, scorecards, and executive presentation materials.
Experience coordinating across multiple stakeholders in a matrixed environment.
Strong analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills, including executive-level communication.
Ability to manage multiple priorities accurately, professionally, and responsively.

Nice To Haves

Experience supporting Quality Engineering, Software Engineering, Platform Engineering, DevOps, Enterprise Architecture, or Technology Operations organizations.
Experience with vendor management, managed-service operations, or strategic-partner governance.
Experience in healthcare, insurance, financial services, or another highly regulated industry.
Experience with workforce onboarding, organizational transition planning, or change-management initiatives.
Familiarity with Agile, Lean Portfolio Management, SAFe, DevOps, CI/CD, and product operating models.
Experience using portfolio, reporting, and work-management tools such as Azure DevOps, dashboards/reporting platforms, and collaboration tools.
PMP, SAFe, Lean, or related certification.
Experience supporting executive-level strategic initiatives and business operations for large enterprise teams.

Responsibilities

Support day-to-day portfolio operations for the Enterprise Software Quality Engineering COE, aligning strategic priorities, demand, capacity, and execution.
Coordinate portfolio operating rhythms, including leadership reviews, planning cycles, intake processes, and governance routines.
Manage QE operational intake and demand coordination, ensuring requests are tracked, assessed, prioritized, and routed appropriately.
Maintain visibility into portfolio performance, delivery commitments, dependencies, risks, and operational issues.
Support organizational planning and prepare materials for portfolio reviews, executive discussions, and decision-making forums.
Align portfolio practices with Humana’s Enterprise Portfolio Management and Lean Portfolio Management frameworks where applicable.
Lead budgeting, forecasting, financial planning, and expense management for the Enterprise Quality Engineering organization.
Monitor budget performance against forecasts and actuals, analyze variances, identify financial risks and opportunities, and prepare monthly executive reporting and recommendations.
Develop presentations, business cases, and supporting materials for executive reviews, financial governance forums, annual planning, and investment discussions.
Partner with Finance, Procurement, and business leaders to improve visibility into budgets, investments, utilization, vendor spend, and operational efficiency.
Support workforce planning, capacity management, and resource forecasting across associates, contractors, and supplier partners.
Track resource allocation trends and identify risks related to staffing, onboarding, skill gaps, succession planning, and delivery capacity.
Coordinate the transition of resources from segment organizations into Quality Engineering COEs, supporting integration and continuity of operations.
Track financial and operational action items, coordinate follow-up, and ensure timely completion of leadership commitments.
Manage executive communications, meeting preparation, decision logs, and follow-up actions.
Lead supplier management activities, including vendor performance reviews, contract compliance monitoring, service-level tracking, risk management, and relationship management.
Coordinate the end-to-end Request for Proposal (RFP) process, including requirements gathering, supplier evaluation, scoring, contract negotiations, and recommendation development.
Serve as a point of contact for suppliers, business partners, and leadership stakeholders.
Conduct financial, operational, and market research to support strategic decisions, funding requests, workforce investments, and continuous improvement.
Coordinate vendor reporting, performance reviews, action tracking, and operational follow-ups; maintain vendor onboarding, performance, and service-delivery documentation.
Partner with Procurement, Finance, and QE leaders on contract planning, renewals, and ongoing vendor management.
Develop and maintain operational reports, dashboards, scorecards, and presentation materials for Quality Engineering leadership.
Consolidate and analyze financial, resource-capacity, portfolio-demand, organizational-health, and transformation data.
Provide accurate, timely reporting for executive scorecards and recurring business reviews, identifying trends, risks, and opportunities.
Prepare materials for executive meetings, leadership forums, and strategic discussions.
Support communication planning and delivery for leadership updates, town halls, All Hands meetings, and other organizational forums.
Coordinate associate engagement initiatives and help develop and manage learning, culture, and engagement programs.
Partner with Human Resources and leadership on onboarding, change-management, and team-engagement communications and initiatives.
Help ensure associates receive clear and consistent information about organizational priorities, processes, and transformation activities.
Support execution of enterprise quality transformation initiatives and strategic operational priorities, including use of AI tools and technologies to improve productivity, quality, and operational efficiency.
Coordinate plans, milestones, dependencies, risks, and reporting across strategic programs.
Track organizational goals, key initiatives, and action plans while driving accountability for outcomes.
Support innovation, experimentation, and continuous-improvement programs, including the Quality Engineering Innovation Lab; measure and communicate program value, organizational impact, and business outcomes.
Coordinate onboarding for resources transitioning from segments into Quality Engineering COEs, including planning, communications, access, role alignment, and operational readiness.
Partner with segment leaders, QE leaders, HR, and operational stakeholders to integrate new associates and teams; track progress, surface risks or blockers, and support issue resolution.
Help standardize onboarding and integration practices to improve consistency, speed, and associate experience.
Lead through influence, build cross-functional partnerships, demonstrate ownership and attention to detail, communicate effectively, and foster collaboration, accountability, continuous improvement, service excellence, and an inclusive, engaged team environment.