Lead Portfolio Manager

Humana

2d•$117,600 - $161,700•Remote

About The Position

The Lead, Portfolio Management – Quality Engineering Business Operations supports the operational health, planning, financial discipline, and strategic execution of Humana’s Enterprise Software Quality Engineering Center of Excellence (COE). The position partners with Quality Engineering leadership and teams across Enterprise Technology, Finance, Human Resources, Procurement, Enterprise Portfolio Management, and business segments to improve transparency, execution discipline, and organizational effectiveness. It also supports onboarding and integration of resources transitioning from business segments into the Quality Engineering COEs. The role leads Agile portfolio operations and governance, supports transformation and innovation initiatives, and coordinates financial management, capacity planning, resource operations, and vendor governance. It also supports organizational communications, change management, associate engagement, executive reporting, and operational excellence in a complex, highly matrixed environment. This is a remote position with occasional travel to Humana offices for training or meetings. Work-at-home employees must have internet service with at least 25 Mbps download and 10 Mbps upload and work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. The schedule is 40 hours per week. The position is eligible for a performance-based bonus incentive. The stated annual base pay range is $117,600–$161,700.

Requirements

Bachelor’s degree in Management, Finance, Business, Information Technology, or a related field.
At least 5 years of experience in portfolio management, technology business operations, program management, strategic planning, workforce planning, or related disciplines.
At least 3 years of experience supporting technology organizations, business operations teams, portfolio functions, or transformation initiatives.
Experience supporting budgeting, forecasting, financial tracking, or resource planning processes.
Experience developing reports, dashboards, scorecards, and executive presentation materials.
Experience coordinating across multiple stakeholders in a matrixed environment.
Strong analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills, including executive-level communication.
Ability to manage multiple priorities with a high degree of accuracy, professionalism, and responsiveness.

Nice To Haves

Experience supporting Quality Engineering, Software Engineering, Platform Engineering, DevOps, Enterprise Architecture, or Technology Operations organizations.
Experience in healthcare, insurance, financial services, or another highly regulated industry.
Experience with vendor management, managed service operations, or strategic partner governance.
Experience with workforce onboarding, organizational transition planning, or change management initiatives.
Familiarity with Agile, Lean Portfolio Management, SAFe, DevOps, CI/CD, and product operating models.
Experience using portfolio, reporting, and work management tools such as Azure DevOps, dashboards/reporting platforms, and collaboration tools.
PMP, SAFe, Lean, or related certification.
Experience supporting executive-level strategic initiatives and business operations for large enterprise teams.

Responsibilities

Lead Agile portfolio operations for the Enterprise Software Quality Engineering COE, aligning strategic priorities, investments, demand, capacity, and delivery outcomes.
Coordinate portfolio operating rhythms, including PI Planning, Portfolio Reviews, ART Syncs, leadership reviews, governance forums, and planning cycles.
Partner with Release Train Engineers, Product Managers, Product Owners, and Scrum Masters to improve delivery predictability, dependency management, risk mitigation, and execution effectiveness.
Facilitate portfolio governance processes to align initiatives, funding, capacity, and strategic commitments.
Track and manage cross-team dependencies, risks, impediments, and escalations affecting portfolio delivery.
Ensure Agile, SAFe, and Lean Portfolio Management practices align with enterprise standards and governance frameworks.
Support OKR tracking, value realization, and continuous improvement initiatives across the portfolio.
Support execution of enterprise quality transformation initiatives and strategic operational priorities, including using AI tools and technologies to improve productivity, quality, and operational efficiency.
Coordinate plans, milestones, dependencies, risks, and reporting across strategic programs; track organizational goals, key initiatives, and action plans while driving accountability for outcomes.
Support innovation, experimentation, and continuous improvement programs, including the Quality Engineering Innovation Lab, and communicate program value, organizational impact, and business outcomes.
Support annual planning, forecasting, budgeting, and financial governance activities across the Quality Engineering organization.
Assist with workforce planning, resource forecasting, capacity management, and allocation tracking across associates, contractors, and supplier partners.
Monitor staffing trends, onboarding progress, skill gaps, succession risks, and resource constraints.
Support planning and coordination of resources transitioning from segment organizations into Quality Engineering COEs.
Provide visibility into resource supply, demand, utilization, and workforce optimization opportunities.
Support governance activities for strategic vendors, managed service providers, and supplier partners.
Coordinate vendor performance reviews, operational metrics, service-level tracking, and action plans.
Partner with Procurement, Finance, Legal, and Quality Engineering leadership on contract planning, renewals, and supplier management.
Support onboarding, compliance, operational alignment, and performance management for external partners.
Support communication strategies, including leadership updates, town halls, All Hands meetings, and organizational announcements.
Coordinate change management and organizational readiness activities associated with transformation initiatives.
Partner with HR and leadership teams on engagement, onboarding communications, culture initiatives, and associate experience programs.
Develop communication materials that improve transparency, alignment, and understanding of organizational priorities.
Serve as a trusted operational partner to Quality Engineering leadership and drive accountability for operational, financial, and strategic commitments through proactive tracking and follow-up.
Build relationships across Enterprise Technology, Finance, HR, Procurement, Portfolio Management, and business stakeholders; lead through influence in a highly matrixed environment.
Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.