CDBG-DR Case Manager

IEM•, FL

6d•$23 - $26

About The Position

IEM is hiring a full-time CDBG-DR Case Manager to review applications for quality and completeness, document findings, and communicate with applicants as needed. The Case Manager maintains an understanding of applicable program policies, requirements, and procedures, and reviews cases according to established guidelines. The role may also support day-to-day case-management project activities, including monitoring, reporting, specialized advisory services, and applicant consultation. Case Managers provide program information to potential applicants, help them complete applications, and perform other assigned duties. The work requires ethical conduct, analytical ability, attention to detail, strong written and interpersonal communication, and strict compliance with federal and state regulations and program policy. The role is based within commuting distance of Port Richey, Florida, with preference for candidates in Hernando, Hillsborough, Pinellas, or Pasco Counties. Work takes place in an office or from a personal location, depending on project needs. Travel within Pasco County is required one to three days per week, based on project needs, throughout the life of the project. Personal office or at-home work locations must have internet speeds of at least 25 Mbps upload and 3 Mbps download, with a ping rate of 100 ms or less during working hours; employees must also have access to their internet service provider account to maintain the connection if needed.

Requirements

Associate degree or higher from an accredited university in a related field, such as business, project management, or hospitality; a combination of education and relevant experience will also be considered.
Two years of experience providing customer service and/or clerical work; a combination of education and relevant experience will also be considered.
Experience assisting applicants with eligibility determination, intake, documentation review, program compliance, and housing assistance processes.
Ability to manage a high-volume caseload, prioritize tasks, meet deadlines, and ensure timely case resolution.
Experience engaging community stakeholders, promoting program services, and conducting applicant intake and eligibility screening within the Pasco County region.
Ability to apply mathematical concepts and perform detailed calculations to evaluate claims, determine eligibility, validate costs, and support program compliance.
Ability to perform job functions with limited supervision while providing excellent customer service.
Excellent interpersonal, written, and oral communication skills; ability to multitask and work independently.
Intermediate Microsoft Office skills and ability to quickly learn new software applications.
Ability to acquire and apply working knowledge of applicable rules and regulations.
Ability to commute to Port Richey, Florida; preference is given to candidates in Hernando, Hillsborough, Pinellas, or Pasco Counties.
Ability to travel within Pasco County one to three days per week, based on project needs, throughout the project.
For personal office or at-home work locations: ability to maintain internet speeds of at least 25 Mbps upload and 3 Mbps download, ping of 100 ms or less during working hours, and access to the internet service provider account for connection maintenance if needed.

Nice To Haves

Experience with housing grant programs, particularly disaster recovery initiatives or similar grant programs.
Experience with Housing and/or Economic Recovery Programs.

Responsibilities

Review applications for quality, comprehensiveness, and compliance with program guidelines; document findings and communicate with applicants as needed.
Maintain understanding of applicable program policies, requirements, procedures, and standard operating procedures.
Support day-to-day case-management project activities, which may include monitoring, reporting, specialized advisory services, and applicant consultation.
Provide potential applicants with program information and help them complete program applications.
Coordinate closely with applicants and provide exceptional customer service throughout their program journey.
Assist with program promotion and initiate applicant intake at locations in the Pasco County region.
Manage individual workload, productivity, and communications to support accurate, efficient, and policy-compliant processing.
Review records for inconsistencies, investigate and resolve issues, and log, communicate, resolve, or escalate support issues according to standard operating procedures.
Contribute to team success through empathetic communication and sound decision-making, and suggest procedural improvements.
Respond professionally and promptly to questions and requests.
Perform other duties as assigned.