CCS Service Facilitator

RCC•Madison, WI

8d•Hybrid

About The Position

The Community-Based Care Coordinator (CCS Service Facilitator) plays a vital role in providing trauma-informed, empowerment-based care coordination to individuals with high-level mental health and/or substance use needs. This role focuses on delivering psycho-social rehabilitative services in diverse settings, including homes, schools, and community spaces, to help clients achieve recovery and self-determination. Under the guidance of the Mental Health Services Supervisor, the Service Facilitator will conduct mental health assessments, develop personalized recovery treatment plans, and facilitate psycho-social rehabilitation to reduce the negative impacts of mental health and substance use disorders. The ideal candidate is passionate about social justice, cultural humility, and trauma-informed care, with a strong commitment to serving marginalized communities, including survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other underserved populations. This role requires empathy, adaptability, and a deep understanding of privilege, oppression, and systemic barriers affecting client needs. The Service Facilitator will collaborate closely with a multidisciplinary team, maintain accurate records, and contribute to continuous improvement in service delivery.

Requirements

Bachelor’s or master’s degree in Social Work, Counseling, Psychology, or a related field.
Demonstrated experience providing trauma-informed, empowerment-based services to individuals with mental health and/or substance use disorders, with a strong preference for experience serving survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other marginalized communities.
Commitment to maintaining licensing and training records as required by state regulations.
Clear understanding of privilege, oppression, and systemic barriers affecting client needs, with a commitment to cultural humility and trauma-informed care.
Excellent verbal and written communication skills, with the ability to document services clearly and professionally.
Ability to work flexible hours, including evenings or weekends, as needed to meet client needs.
Satisfactory criminal background check.
Commitment to maintaining client confidentiality and adhering to ethical standards in all interactions.

Nice To Haves

Bilingual (Spanish/English) proficiency.
Knowledge of Dane County community resources and local support systems.
Personal or professional experience in communities of color or other marginalized communities.

Responsibilities

Provide psycho-social rehabilitative services that promote self-determination, empowerment, and recovery for clients of all ages.
Conduct mental health assessments, including suicidal and homicide risk assessments, and develop personalized recovery treatment plans in collaboration with clients.
Facilitate individual and group psychoeducation, skill development, and trauma-informed support tailored to the unique needs of marginalized survivors, including considerations for race, ethnicity, gender, gender identity, religion, age, ability, and other intersecting factors.
Ensure culturally sensitive and trauma-informed service delivery, with a focus on marginalized survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other underserved communities.
Maintain accurate and up-to-date client records, including recovery plans, case notes, and master client lists in compliance with agency policies and RCC Helpline training requirements.
Participate in individual and group supervision, weekly case reviews, and team meetings to ensure alignment with best practices and continuous improvement.
Provide regular reports to the Mental Health Services Supervisor on service gaps, survivor needs, areas for improvement, and professional development opportunities.
Stay current with applicable statutes, administrative codes, and agency policies to ensure compliance and high-quality service delivery.
Attend regular staff meetings, in-services, and professional development opportunities to enhance skills in trauma-informed care, cultural humility, and empowerment-based models.
Keep the calendar up to date in Outlook and ensure timely documentation of services provided.
Enter CCS case notes into the county module weekly and maintain organized records for audits and client follow-ups.
Assist in office operations and contribute to a collaborative, supportive work environment.
Perform other duties as assigned to support the mission and goals of the organization.