CCR Service Acct Rep I

Johnson Controls • Spokane, WA

4d • $54,200 - $81,500

About The Position

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

Requirements

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven
• Excellent communication skills and ability to quickly qualify opportunities
• High degree of self-discipline
• Independent, creative thinker
• Ability to sell intangible services

Responsibilities

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level