Customer Support Rep/Ntl Acct
About The Position
The Customer Support Representative will field incoming B2B customer support requests via phone and Salesforce workflow. This role will facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders. The representative will also answer product-related questions, provide information from manufacturers, handle order entry, and facilitate returns and follow up on credits. Additionally, they will fulfill customer requests for proof of delivery or invoice/credit copies, and provide sales support to Jan/San field and IAM teams, as well as information to SPR branches regarding various programs and their service requirements.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Microsoft Word and Excel, E-mail
Nice To Haves
- Associates degree preferred or equivalent combination of education and experience.
- High school or equivalent (Preferred)
Responsibilities
- Field incoming B2B customer support requests via phone and Salesforce workflow
- Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
- Answer product related questions and provide information from manufacturers
- Order entry
- Facilitate returns and follow up on credits
- Fulfill customer requests for proof of delivery or invoice/credit copies
- Provide sales support to Jan/San field and IAM teams
- Provide information to SPR branches regarding various programs and their service requirements
Benefits
- Paid training
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
