CBB Risk Management Quality Assurance Services Manager

U.S. Bank • Minneapolis, MN

30d • $119,765 - $140,900 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The CBB Risk Management Quality Assurance Services Manager primarily supervises staff, trains lower-level supervisors, team members, and/or new team members, to ensure program integrity and execution. Position Highlights Directly supervise the performance of the QA Teams work against program criteria for mortgage originations Leads, owns and manages facilitation of the performance of process test preparation, inquiries, walkthroughs and procedure review to develop/design QA Programs/Test Scripts. Ensure the test scope and methodology are effective to achieve test’s objective and are inclusive of all products, processes and business area applicable to the law, guideline or policy being tested Lead performance of QA tests, analyze evidence of transaction handling or control performance against defined requirements Design testing strategies to attest the design adequacy and operational effectiveness of business line management’s processes and controls Validate populations of desired activity for accuracy and completeness. Select test samples based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage) Ensure the resolution of previously identified issues are verified Lead validation reviews targeted to assess adequacy and sustainability of management corrective actions taken to resolve certain issues or perform historical account reviews (look backs), and where applicable, customer remuneration Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended Draft reports for Director review and distribution; compiling, analyzing, and documenting test work papers which support reported results to key stakeholders Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies Represent management in internal audits/exams of CBB Quality Testing function and contributing to quality assurance practices or project implementation of (annual plan consolidation, staffing, tools, etc.); may have occasional exposure to regulatory agencies Other deliverables as assigned by management

Requirements

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience
• Intermediate to advanced level of understanding of Mortgage Originations, Direct Lending, Consumer Lending, Operations, systems, and associated risks/controls
• Intermediate to advanced level of understanding of applicable laws, regulations, financial services, and regulatory trends that impact consumers
• Advanced knowledge of Risk/Compliance/Audit competencies
• Proven staff management experience including the review of quality, accuracy and timeliness of project work and its related documentation
• Strong project management skills
• Self-motivated, able to work in a group as well as independently
• Strong critical thinking and analytical skills
• Ability to manage multiple tasks and deadlines simultaneously
• Proven adaptability to changing priorities
• Demonstrate flexibility and adaptability as project priorities/requirements evolve or change
• Ability to identify and clearly communicate and document issues, root cause, exposure and recommendations
• Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
• Advanced level of presentation (verbal/written) and relationship building skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
• Demonstrates strong technical knowledge in financial systems, audit tools, and other products (include but not limited to: ACAPS, ALS, MSP; TeamMate; DocVelocity, LDRS, ECM, Hogan, LeaseMaster, RMS, etc.)

Nice To Haves

• Ten or more years of experience in an applicable risk management environment (quality control, quality assurance, compliance testing or audit roles for financial services company)
• Has or is willing to pursue applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.)

Responsibilities

• Directly supervise the performance of the QA Teams work against program criteria for mortgage originations
• Leads, owns and manages facilitation of the performance of process test preparation, inquiries, walkthroughs and procedure review to develop/design QA Programs/Test Scripts.
• Ensure the test scope and methodology are effective to achieve test’s objective and are inclusive of all products, processes and business area applicable to the law, guideline or policy being tested
• Lead performance of QA tests, analyze evidence of transaction handling or control performance against defined requirements
• Design testing strategies to attest the design adequacy and operational effectiveness of business line management’s processes and controls
• Validate populations of desired activity for accuracy and completeness.
• Select test samples based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage)
• Ensure the resolution of previously identified issues are verified
• Lead validation reviews targeted to assess adequacy and sustainability of management corrective actions taken to resolve certain issues or perform historical account reviews (look backs), and where applicable, customer remuneration
• Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended
• Draft reports for Director review and distribution; compiling, analyzing, and documenting test work papers which support reported results to key stakeholders
• Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies
• Represent management in internal audits/exams of CBB Quality Testing function and contributing to quality assurance practices or project implementation of (annual plan consolidation, staffing, tools, etc.); may have occasional exposure to regulatory agencies
• Other deliverables as assigned by management

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees