Catering Supervisor

U.S. Space & Rocket Center•Huntsville, AL

2d•Onsite

About The Position

The Catering Supervisor is responsible for overseeing various aspects of food service operations, including general operations, banquet functions, and banquet bar functions. This role ensures adherence to health and safety standards, manages staffing, provides excellent customer service, and handles inventory and reconciliation for bar functions. The position also involves supervisory duties, including training, coaching, and evaluating staff.

Requirements

High School diploma or equivalent.
1-2 years of closely related hands-on work experience in a full-service dining facility, including bars and buffet experience.
Must have been at the supervisory/managerial level for at least 6 months the 1-2 years mentioned above.
Must be able to work in a fast-paced environment.
Must know food preparation and sanitation standards and be able to lead, direct, and schedule staff and resources.
Must be able to interact with guests effectively and courteously and professionally.
Walking, and climbing (stairs) to access other departments.
Standing for long periods (6-8 hours) instructing and training employees.
Lifting, carrying, and pushing supplies & boxes up to 25 pounds to waist height.
Bending, kneeling, and reaching to store/retrieve supplies.
Sight, reading, wrist movements, and feeling to operate food service equipment, and computer terminals, develop schedules, and review reports.
Talking, and hearing to instruct employees and assist guests and trainees in person and over the telephone.
This position interacts with guests and employees throughout the organization.
Must be authorized to work in the United States.

Responsibilities

Maintain a minimum of 90% on the County Health Department rating.
Meet or exceed regulatory and professional standards for food display, handling, and storage.
Meet or exceed regulatory and professional standards for the cleanliness and sanitation of food service areas and equipment.
Ensure that the minimum staffing requirements to run a smooth food service operation are met.
Promptly acknowledge guests courteously and professionally and ensure that employees follow the same customer-friendly guidelines.
Respond to guest questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the Rocket Center.
Ensures set up and breakdown of tables, decorations, equipment, serving areas, and related activities in an accurate and timely manner.
Ensures that prepared meals are served to the guests accurately and timely.
Ensure that all banquet staff are trained so catering operations meet and exceed Rocket Center standards.
Ensure that the minimum staffing requirements are met to run smooth catering operations.
Compose bar pull sheets to accurately inventory the amount of alcohol pulled for each bar.
Ensure any additional items needed throughout the event are logged on proper pull sheets.
Run reports for each cash drawer and be sure money bags are sealed and secured.
Reconcile pull sheets at the end of the event to log the amount of each item returned.
Take reconciled pull sheets along with a copy of the register reading to the catering manager’s office for auditing.
Be sure all areas containing alcohol are secured after event.
Adheres to organizational policies and applicable laws.
Instructs, coaches, and encourages staff to support by action and example the mission and vision of the Center.
Demonstrates good judgment within the supervision of staff.
Effectively monitors staff performance and offers appropriate coaching, counseling, or supervision as required.
Completes staff evaluations, documentation, etc., on time and effectively.
Serves as an effective role model to staff by demonstrating exemplary work ethic.