Catering Services Manager

Omni Hotels & Resorts•Nashville, TN

About The Position

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. The Catering Services Manager prepares all event documentation and coordinates with Sales, property departments and the client to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. This position handles a variety of events, Weddings, Galas, local corporate and other social events. Our ideal candidate recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events, serves as the event planner’s primary contact (following turnover) on property and is responsible for managing a seamless and exceptional guest experience.

Requirements

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
College Degree
Must have a minimum of 5 years experience in catering services in a in a luxury hotel or resort property
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Nice To Haves

CMP Preferred

Responsibilities

Coordinate all aspects of catering events as assigned by the Director of Catering & Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, outside vendors, arrival/departure manifests, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, entertainment, leisure activities, décor (to include floral) requirements.
Creates Banquet Event Orders (BEO’s) to review with the event planner. Receives signed event orders prior to group arrival.
Banquet Event Orders (BEO’s) to be accurate and distributed to relevant departments two weeks prior to event start time.
Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
Prepares and reviews resumes for groups 10 days prior to arrival. Ensures all departments receive necessary information pertaining to the catering event at weekly resume meeting.
Verifies contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
Verifies that all catering events adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
Initiates the method of payment process and assist the credit manager in all accounting procedures.
Collects information to create master account estimates 90 days and 21 days prior to event.
Collects pre-payment for all contracted deposits at 90 days and 10 days prior to event.
Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
Participate in all regular and operational meetings as required, including daily Stand-Up meetings, BEO meeting and department meetings.
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Generate high revenue yielding business for all contracted rooms, function space, and catered events.
Be aware of departmental revenue and up sell at every possible opportunity.
Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis.
During the event, will ensure the event arrangements are to the planner’s specifications. Ensures all on-site changes are managed efficiently.
Available to event planner during catering event through phone, email, and in person to trouble shoot any questions that arise.
Adhere to the Catering and Conference Services Department’s standard operating procedures.
Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments