Catering Services Manager - PA Convention Center

Aramark•Philadelphia, PA

7d•Onsite

About The Position

We are seeking a dynamic, results-driven Catering & Events Manager who thrives in a fast-paced, high-energy environment and is excited by the challenge of delivering exceptional large-scale events. This role is ideal for a hands-on leader who can confidently manage events of up to 3,500 guests, inspire teams, and bring creative visions to life. The ideal candidate is a proactive problem solver with strong leadership capabilities, a passion for excellence, and the ability to execute flawlessly under pressure while maintaining an outstanding client experience.

Requirements

Minimum of 2 years of relevant experience in catering, hospitality, or event management within a high-volume, fast-paced environment
Proven banquet experience is required, with a strong understanding of large-scale event execution, service standards, and operational logistics
Demonstrated leadership or supervisory experience, with the ability to motivate teams, drive performance, and lead effectively under pressure
Solid background in planning and executing events, with expertise in catering and hospitality operations
Bachelor’s degree in Hospitality Management, Business, or a related field, or an equivalent combination of education and hands-on experience
Flexibility to work a dynamic, event-driven schedule, including evenings, weekends, and holidays as business needs require
Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, team members, and key stakeholders
Required certifications in Food Safety/Handling and Alcohol Service (or the ability to obtain within a designated timeframe)
Physical capability to occasionally lift, carry, push, or pull up to 50 pounds
Ability to stand for extended periods while maintaining a high level of energy, professionalism, and attention to detail during events

Responsibilities

Design and deliver customized catering solutions that align with client objectives, preferences, and event requirements in a fast-paced, high-volume environment
Build and sustain strong client relationships by providing exceptional service, responsiveness, and proactive communication
Ensure consistent excellence in event planning, coordination, and execution, maintaining high-quality standards across events of varying size and complexity—serving up to 3,500 guests
Oversee the timely delivery, setup, and presentation of catered events in accordance with detailed Banquet Event Orders (BEOs)
Partner with clients to conceptualize and execute memorable events, offering innovative and tailored recommendations
Demonstrate strong leadership capabilities by directing, motivating, and developing team members to deliver outstanding service and event execution
Lead, coach, and train catering staff to uphold service standards, ensuring quality and consistency in every event
Prepare and distribute finalized Banquet Event Orders, ensuring all details are accurate and executed flawlessly
Manage food and labor costs to meet or exceed financial targets while optimizing operational efficiency
Direct the execution of catering events of significant scale, including staffing coordination, on-site leadership, and problem resolution in a dynamic environment
Monitor and ensure accurate financial reporting, including revenue, expenses, and outstanding receivables
Recruit, train, schedule, and mentor team members to build a high-performing, customer-focused team
Ensure full compliance with food safety regulations, workplace safety standards, and environmental policies