Catering Sales & Services Manager

Pyramid Global Hospitality•Captiva, FL

7d•Onsite

About The Position

The Catering Sales & Services Manager plays a critical role in driving catering revenue while ensuring the seamless planning and execution of meetings, conventions, weddings, and special events. This position is responsible for generating new business, converting inquiries into confirmed events, cultivating strong client relationships, and coordinating all event details from initial booking through successful execution. Working closely with clients, event planners, and resort operational teams including Banquets, Culinary, Audio-Visual, and outside vendors, the Catering Sales & Services Manager ensures every event is delivered with exceptional attention to detail and the highest standards of hospitality. This role contributes directly to resort revenue growth through strategic selling, upselling opportunities, and outstanding guest service. This is an ideal opportunity for a highly organized, results-driven hospitality professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about creating memorable experiences while delivering exceptional events from concept to completion.

Requirements

High school diploma or equivalent required.
1–2 years of experience in hospitality, catering, events, or hotel operations preferred.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Customer-service oriented with a hospitality mindset.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and utilize sales and catering systems such as Delphi.

Nice To Haves

College degree in Hospitality Management, Business, or related field preferred.

Responsibilities

Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
Assist in selling catering services and converting inquiries into confirmed events.
Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
Create detailed event orders, production timelines, and execution plans
Identify upselling opportunities to enhance the guest experience and drive additional revenue
Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
Coordinate & collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
Ensure all event details are communicated clearly and executed according to client expectations.
Maintain accurate and organized sales files and electronic documentation.
Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
Monitor event details to ensure compliance with resort policies and procedures.
Support revenue generation by recommending strategies to: Attract new market segments, Increase average checks, enhance catering menus and offerings, and Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
Maintain a high level of professionalism and service when interacting with guests and clients.
Ensure events are executed to South Seas standards of hospitality and service.
Remain attentive, courteous, and helpful to guests always.
Follow all workplace safety standards.
Report on unsafe conditions or concerns to the Director of Catering immediately.
Ensure compliance with resort policies and operational procedures.