Catering Sales & Service Manager

Salt Lake City Marriott University Park•Salt Lake City, UT

6d•Onsite

About The Position

The Marriott University Park is looking for a Catering Sales and Service manager. This is an entry level sales position with a focus on detailing out previously contracted multi day conference and single day meeting sales. The ideal candidate has a background in food and beverage, has exceptional customer service skills, is detail orientated and comfortable working on a computer skill. Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area.

Requirements

Background in food and beverage.
Exceptional customer service skills.
Detail-oriented.
Comfortable working on a computer.
Ability to accurately use various office and accounting software.
High school education and relevant training and experience required.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.

Nice To Haves

Additional education preferred.
Additional language ability preferred.
First aid training preferred.

Responsibilities

Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
Maintain professionalism in problem situations.
Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
Upsell to improve revenue generation on property.
Be readily available during functions for consultation with client.
Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
Participate in site reviews.
Conduct exit interviews with clients to solidify repeat business and distribute results.
Participate in the preparation of the annual hotel budget.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Book all social catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
Develop a target sales and marketing plan with focus on social and meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
Assist with the development of banquet menus.
Participate in 30-60-90 day banquet forecasting.
Coordinate in-house sales promotions and associate functions.
Greet client upon arrival.
Facilitate and communicate details related to catering functions to management.
Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the StepStone Mission and Core Values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Other duties may be assigned.