Chick-fil-A Catering Sales Operations Manager

Chick-fil-A•San Jose, CA

1d•Onsite

About The Position

The Chick-fil-A at First Street Catering Sales Operations Manager role is a unique position that oversees all in-restaurant, community, and business catering aspects of our multi-million dollar restaurant. This includes managing our people, products, business, and operations. In this role, you will be vital in building a strong team that consistently delivers Gold Standard customer service and effectively drives business results. The role also includes the full spectrum of HR responsibilities - recruiting, training, developing, and retaining both part-time and full-time catering staff. This position requires open availability to work most Friday and Saturday events, as well as during peak holiday seasons. Please note that Chick-fil-A is closed on Sundays. You'll also be accountable for all restaurant catering operations, such as managing hours, protecting assets, and maintaining kitchen and inventory organization. By developing a deep understanding of our customer base and product assortment, you will be able to leverage these insights to propel the business forward. Our management team fosters strong relationships with cross-functional partners, Support Center staff, and associates, thereby inspiring a culture characterized by inclusivity, collaboration, and optimism. Chick-fil-A at First Street celebrated its grand opening in August 2012, becoming the first restaurant in the Bay Area, and is known for its commitment to excellent food, beverages, and hospitality. The restaurant provides a safe and supportive atmosphere designed to cultivate both technical proficiencies and interpersonal skills, fostering holistic personal development.

Requirements

Minimum 2 years of experience in the sales & marketing, event management, food and beverage or related professional area
Excellent time management and able to work under pressure
Strong critical thinking & problem solving skills
Good business acumen with market intelligence
Excellent communication and leadership skills
Be innovative and passionate to strive for service excellence
High attention to detail, thoroughness and accuracy
Self motivated with ability to take initiative
Strong ability to build relationships and collaborate effectively
Lift 20lb-50lbs
ServSafe Manager Certification
This is a 'hands on' role in a restaurant

Nice To Haves

Proficiency in a Language other than English is a Plus

Responsibilities

Oversee the Catering Sales Department and implement strategies
Maintains focus on profitability of event engagements through appropriate planning and monitoring
Generates revenue for events through prudent use of selling strategies and presentation of products to best meet the needs of event group
Managing Event Planning Operations
Coordinates and leads Event Management activity for high profile, high importance customer groups
Maintains focus on Event Satisfaction through interactions with Customers and Companies
Provides support, as needed, for recruiting, hiring, and coaching the team
Ensuring and Providing Exceptional Customer Service
Managing the Sales and Marketing Strategy
Leading Sales/Catering Department Teams
Conducting Human Resources Activities
Proficiency in social media platforms