Catering Sales & Marketing Coordinator

Brackett's Crossing Country Club•Lakeville, MN

2d•$50,000 - $55,000•Onsite

About The Position

The Catering Sales & Marketing Coordinator works closely with the Director of Sales and Catering in the primary coordination of all catering event marketing and sales, administrative duties and service aspects related to banquet/catering functions at Brackett's Crossing Country Club. Assist with the execution of sales goals & current bookings while meeting monthly and annual catering budget. The Catering Sales & Marketing Coordinator provides clear and concise communication between all departments and clients to ensure the success of events. A high level of organization, attention to detail and sales skills while maintaining a positive, customer service mindset is required.

Requirements

High level of organization
Attention to detail
Sales skills
Positive, customer service mindset

Responsibilities

Handle full sales cycle of marketing, touring, booking and closing of events.
Solicit, negotiate and book new and repeat business while maximizing banquet space to meet and exceed revenue goals.
Develop catering marketing and promotional materials including but not limited to tour packets, social media and updating websites.
Work closely with the Director of Sales and Catering in the coordination and execution of all events.
Complete contracts, collect initial payment/deposits and collect final payments from completed events.
Monitor events booked to ensure functions are delivered to client's expectations.
Understanding and knowledge of Banquet Event Orders (BEO).
Attend weekly BEO meetings and/or additional pertinent meetings to ensure preparation, organization and successful execution of events.
Adaptability/flexibility to respond to any event changes in a calm and professional manner.
Communicate any changes to all parties involved.
Execution of banquet, catering and designated member events as assigned.
Communicate with Banquet Manager, Banquet Chef and clients to ensure smooth, efficient service during an event.
Provide point of contact for groups and special events, while providing personal contact to ensure customer satisfaction.
Serve as liaison between service staff and other staff members when needed.
Understand the impact of Sales and Catering operations for the overall success of an event and manages activities to maximize customer satisfaction.
Ensure and provide excellent Customer Service.
Set and deliver a positive example for client relations.
Assist and respond to any client problems, incidents and/or complaints concerning food, beverages and/or service as they occur and advise the GM & AGM of appropriate corrective action taken.
Follow-up with contacts to get a post-function evaluation, make changes and book future events.
Assist the Brackett's Crossing Country Club team in developing lasting relationships with clients to retain business and increase growth.
Manage department administrative duties, supplies, rental items and equipment related to banquet/catering functions.
Invoice clients and follow-up on any past due accounts.
Maintain and organize current and accurate files for all events.
Assist with updating catering documents as needed; catering menus, seasonal menus, pricing, promotions, etc.
Catering supplies; folders, brochures, tour bags, wedding gifts, promotional materials etc.
Assist with rental equipment; photo booth management or other equipment required for events.
Foster a relationship of open communication with the Sales and Catering & Banquet Team to ensure continued success and improvement on all events.
Continued education and implementation of policy changes and/or procedures pertaining to federal, state and local laws regarding food & alcoholic beverages.
Each employee of Brackett's Crossing is expected to carry out all reasonable requests by management that the employee is capable of performing.