Catering Sales Manager

Seascape Beach Resort•Aptos, CA

10d•Onsite

About The Position

Effectively communicate to all resort departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. Coordinate and oversee client functions to ensure customer satisfaction, build and maintain new accounts. The Catering Sales Manager at Seascape Beach Resort services all definite group business, which includes effectively up selling Food & Beverage (F&B) functions in order to maximize revenues. He/she is also responsible for establishing new accounts with social and corporate business as assigned by market and soliciting F&B business from existing accounts. The Catering Sales Manager acts as a liaison for the client for all logistical planning and organizing and the Banquet Manager who will service the event. Solicit, negotiate and book new and repeat filming business while adhering to prime time selling standards while maximizing banquet space to meet/exceed revenue goals. Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery. Assist in planning client's events while coordinating F&B activities. Ensure an optimal level of service, quality and hospitality to our guests by being their hotel contact. Review and direct the work of outside contractors when needed while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved. Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Set solicitation goals with the Director of Sales & Marketing and meet or exceed solicitation goals and revenue goals. Develop current accounts & generate new business. Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.). Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs. Handle inquiry calls and outside sales calls. Follow through to completion of function(s). Maintain pricing integrity and propose upscale menus for all Catering groups. Respond to guest complaints in a timely manner. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Work with other F&B managers and keep them informed of F&B issues as they arise. Maintain current information and monitor booking trends to produce forecast figures and month-end reports. Comply with weekly and monthly forecasting procedures.

Requirements

Previous catering sales experience in a reputable hotel/restaurant/ fdc experience
Thorough knowledge of hotel services and facilities
Previous managerial experience in hotel/resort sales
Problem solving, conflict resolution and/or suggest alternatives to previous arrangements if necessary.
Ability to organize effectively.
Ability to multitask effectively.
Ability to effectively build relationships with customers and co-workers.
Ability to pay attention to the minute details of a project or task.
Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.
Two year’s related hotel/resort industry experience and/or training.
High school or GED graduate.
Ability to read, comprehend and provide instructions, both written and verbal.
Ability to effectively present information to individuals and all sizes of groups (i.e., clients, customers, guests, associates, managers etc.).
Ability to entertain clients in a professional business manner.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Computer skills required for communication and reporting- Excel, Word, and Outlook.
Experience with front office systems and Delphi preferred.
Knowledge of GDS and OTA web portals as they apply to transient and leisure travel.
Proficient in Outlook and Internet applications.
Must provide valid document(s) to work in the US.
Valid California Driver License is required (for specific positions).
Use hands to finger, handle, or feel; and talk or hear.
Specific vision abilities required by this job include close vision.
Lift 25-50 lbs. (for specific positions)
Sit, stand, and walk for long periods of time.
Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Experience with front office systems and Delphi preferred.
Knowledge of GDS and OTA web portals as they apply to transient and leisure travel.
Lift 25-50 lbs. (for specific positions)
Valid California Driver License is required (for specific positions).

Responsibilities

Effectively up sell Food & Beverage (F&B) functions in order to maximize revenues.
Establish new accounts with social and corporate business as assigned by market and solicit F&B business from existing accounts.
Act as a liaison for the client for all logistical planning and organizing and the Banquet Manager who will service the event.
Solicit, negotiate and book new and repeat filming business while adhering to prime time selling standards while maximizing banquet space to meet/exceed revenue goals.
Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery.
Assist in planning client's events while coordinating F&B activities.
Ensure an optimal level of service, quality and hospitality to our guests by being their hotel contact.
Review and direct the work of outside contractors when needed while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved.
Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Set solicitation goals with the Director of Sales & Marketing and meet or exceed solicitation goals and revenue goals.
Develop current accounts & generate new business.
Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.).
Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
Handle inquiry calls and outside sales calls.
Follow through to completion of function(s).
Maintain pricing integrity and propose upscale menus for all Catering groups.
Respond to guest complaints in a timely manner.
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Work with other F&B managers and keep them informed of F&B issues as they arise.
Maintain current information and monitor booking trends to produce forecast figures and month-end reports.
Comply with weekly and monthly forecasting procedures.
Support safe work habits and always contribute to a safe working environment.
Perform other related duties as requested by the supervisor.