Catering Sales Manager

Hersha Hospitality Management LP•North Falmouth, MA

7d•Onsite

About The Position

Responsible for detailing and servicing Social Catering opportunities, including Weddings, Inhouse Events, and others as Directed by the DOC with support from the DOSM. Manage experiences to exceed guest satisfaction for every event every time. Achieve personal and team financial goals through upselling pricing on season and/or demand, and building relationships for repeat business when applicable. Showcase and promote all outlets and hotel features to all previous, current and potential clients. Continue to solidify Sea Crest Beach Resort’s reputation as a premier and sought after wedding & events location through well executed programs, positive word of mouth, and prospecting (when appropriate with existing customers). Use a variety of techniques to build rapport with both internal and external clients. Ensure that all terms and conditions satisfy the client's expectation while simultaneously ensuring consistent and correct information is communicated to our Operational partners Maximize opportunities for Wedding Revenue by upselling menu enhancements. Utilize Delphi to record and track all activities and communications with clients to secure proper and professional follow up, next steps etc. Conduct walking sites and act as main point of contact during event as requested by the client. through utilization of hotel communication tools such as Group Resume and BEO. Attend these meetings as directed by DOC. Plan and execute Wedding Tasting Event in conjunction with DOC To ensure clients’ needs and requests are being met, complete Resumes and BEO’s accurately to provide detailed information regarding food and beverage events, outlet and activities department’s needs, rooming list requests, housekeeping requirements, billing details and deposits. Responsible for deposit management and to obtain payment in full prior to an event.

Requirements

High School diploma or equivalent preferred.
Previous hotel and or event experience required.
Focus on wedding experience.

Responsibilities

Detailing and servicing Social Catering opportunities, including Weddings, Inhouse Events, and others.
Managing experiences to exceed guest satisfaction for every event.
Achieving personal and team financial goals through upselling and building relationships.
Showcasing and promoting all outlets and hotel features to clients.
Building rapport with internal and external clients.
Ensuring terms and conditions satisfy client expectations and communicating information to Operational partners.
Maximizing Wedding Revenue by upselling menu enhancements.
Utilizing Delphi to record and track client activities and communications.
Conducting walking sites and acting as the main point of contact during events as requested.
Attending meetings as directed by DOC.
Planning and executing Wedding Tasting Events in conjunction with DOC.
Completing Resumes and BEO’s accurately to provide detailed event information.
Managing deposits and obtaining full payment prior to an event.
Performing other duties as requested by management.