Catering Sales Manager
About The Position
The Catering Sales Manager at Seacrest Beach Resort is responsible for detailing and servicing social catering opportunities, including weddings, in-house events, and others as directed. This role involves managing experiences to exceed guest satisfaction, achieving financial goals through upselling and relationship building, and promoting all resort outlets and features to clients. The position requires a focus on solidifying the resort's reputation as a premier wedding and events location through well-executed programs and positive word-of-mouth. The manager will use various techniques to build rapport, ensure client expectations are met while communicating correctly with operational partners, and maximize wedding revenue by upselling menu enhancements. Utilizing Delphi for tracking client activities and communications is essential. The role includes conducting walking sites, acting as the main point of contact during events, and planning/executing a Wedding Tasting Event. Accurate completion of Resumes and BEOs to detail food and beverage events, operational needs, billing, and deposits is crucial. The manager is also responsible for deposit management and obtaining full payment before events.
Requirements
- Previous hotel and or event experience required.
- Focus on wedding experience.
Nice To Haves
- High School diploma or equivalent preferred.
Responsibilities
- Detailing and servicing social catering opportunities, including Weddings, Inhouse Events, and others.
- Manage experiences to exceed guest satisfaction for every event every time.
- Achieve personal and team financial goals through upselling pricing on season and/or demand, and building relationships for repeat business.
- Showcase and promote all outlets and hotel features to all previous, current and potential clients.
- Build rapport with both internal and external clients.
- Ensure that all terms and conditions satisfy the client's expectation while simultaneously ensuring consistent and correct information is communicated to our Operational partners.
- Maximize opportunities for Wedding Revenue by upselling menu enhancements.
- Utilize Delphi to record and track all activities and communications with clients.
- Conduct walking sites and act as main point of contact during event as requested by the client.
- Complete Resumes and BEO’s accurately to provide detailed information regarding food and beverage events, outlet and activities department’s needs, rooming list requests, housekeeping requirements, billing details and deposits.
- Responsible for deposit management and to obtain payment in full prior to an event.
- Perform other duties as requested by management.
Benefits
- Quarterly Incentive - up to 20%, after first 90 days of employment
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
