Catering Sales Manager

LOREN AT LADY BIRD LAKE EMPLOYER LLC•Austin, TX

1d•Onsite

About The Position

The Catering Sales Manager is a new addition to our established and growing Sales, Catering and Marketing department. This is an on-site role responsible for generating catering revenue through the solicitation, planning, and execution of social events, corporate meetings, private dining experiences, and group functions for a luxury boutique hotel. This role serves as the primary liaison between clients and hotel operations to ensure exceptional service delivery, seamless event execution, and achievement of revenue goals.

Requirements

Minimum of high school diploma or equivalent.
Minimum 2-3 years of sales, catering experience in a hotel or restaurant environment.
Strong understanding of food and beverage operations, banquet service, and event planning.
Proven ability to generate revenue and close sales opportunities.
Excellent verbal, written, organizational, and interpersonal communication skills.
Ability to manage multiple events and deadlines in a fast paced environment.
Strong negotiation and relationship-building skills.
Flexible schedule including evenings, weekends, and holidays as business demands require.
Ability to stand and walk for extended periods throughout the hotel and event spaces.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
Must be able to lift and carry up to 20lbs
Ability to attend evening and weekend events as require.
Ability to bend, reach, kneel, and move throughout event spaces and hotel facilities.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, Marketing or related field, preferred.
Previous luxury hotel experience, preferred.
Proficiency with hotel sales and catering systems such as Delphi, CI/TY, Opera or similar platforms, preferred.

Responsibilities

Solicit new catering business through prospecting, networking, referrals, site tours, and community involvement.
Develop and maintain relationships with corporate clients, wedding planners, event organizers, destination management companies, and local businesses.
Respond promptly and professionally to inquiries, proposals, and client communications.
Conduct property tours and present event spaces, guest rooms, and catering offerings to prospective clients.
Negotiate contracts, pricing, and event details while maximizing revenue opportunities.
Achieve or exceed quarterly and annual catering sales goals.
Coordinate all aspects of assigned events from contract through execution and post-event follow-up.
Prepare banquet event orders (BEOs), room diagrams, and event documentation accurately and within established deadlines.
Serve as the primary point of contact for clients throughout the planning process.
Collaborate with culinary, banquet, front office, housekeeping, and engineering teams to ensure flawless event execution.
Conduct pre-conference and pre-event meetings with operational departments as needed.
Ensure all events reflect the hotel’s luxury service standards and personalized guest experience.
Manage catering sales pipeline and maintain accurate account information within the hotel’s sales system or CRM.
Monitor event profitability and upselling opportunities including audiovisual, food and beverage enhancements, guest rooms, and ancillary services.
Prepare weekly sales activity reports, forecasts, and production updates.
Ensure contracts, deposits, billing instructions, and event details are completed accurately and timely.
Participate in revenue strategy discussions and contribute to overall hotel sales initiatives.
Maintain a visible presence during events to ensure client satisfaction and operational excellence.
Resolve guest concerns promptly and professionally.
Foster positive working relationships across all hotel departments.
Uphold confidentiality, professionalism, and luxury hospitality standards at all times.
All other duties as assigned, requested, or deemed necessary by leadership.