New! Catering Sales Manager at the Alloy a DoubleTree by Hilton

Concord Hospitality Enterprises•Upper Merion Township, PA

1d•$27 - $34•Onsite

About The Position

Join the vibrant team at The Alloy, a DoubleTree by Hilton, where your passion for hospitality and sales can shine in a dynamic, thriving environment! This role focuses on selling and managing social catering market and events. The Catering Sales Manager must be available to work a Tuesday - Saturday work schedule, to oversee event execution. Key responsibilities include selling guest rooms, banquet food & beverage, upselling contracted groups, and maximizing hotel revenue.

Requirements

Minimum 2-5 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Responsibilities

Negotiate with clients, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.
Daily solicitation for new business, contract negotiation and review, coordinating local marketing efforts and facilitating a high level of communication before, during and post event with pertinent hotel staff to ensure a high level of service for each catering event and other duties as assigned.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternate solutions.
Uses his/her personal judgment to integrated current trends in event management and event design.
Works closely with our sales team for all catering functions to insure maximum utilization of facilities.
Works to continuously improve customer service by integrating obtained feedback and personal judgment into action plans.
Maintain budgeted sales quotas.
Create new ideas to increase catering revenue during low demand periods.
Finalize details on Banquet Event Order Sheets by making customer contact, receiving finalized program and publishing BEO’s for distribution.
Offer personalized service to all groups in hotel. Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
Solicit future business from current and past customers.
Set example of proper attitude and performance, maintaining appositive attitude toward the hotel and the job being performed.
Create and maintain team work by maintaining a cooperative team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments) to help achieve our common goals of maximizing guest satisfaction and profit margins.
Delegate responsibilities to banquet captain when applicable.
Establish and review plans and actions on a quarterly basis and update as needed. Establish sound objectives and accomplish objectives on a timely basis.
Maintain records on cancellations and turndown report, analyzes these reports quarterly.
Provide site tours to potential customers of the hotel’s banquet facilities.
Facilitates various meetings as he/she perceives necessary (Banquet Event order meeting, room block review, Pre/Post convention meeting, etc.).