Catering Sales Manager - Radisson Blu

Choice Hotels International • Bloomington, MN

21d • $63,000 - $75,000 • Onsite

About The Position

As a Catering Sales Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating catering business opportunities; as well as, event execution to ensure guest satisfaction. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Requirements

• High school diploma required, associate’s or bachelor’s degree preferred
• Minimum one - three years hotel catering or convention experience
• Strong verbal and written communication skills
• Strong negotiation skills
• Strong mathematical skills
• General knowledge of contract laws
• Local market knowledge preferred
• Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Nice To Haves

• Certified Meeting Planner (CMP) desirable

Responsibilities

• Achieves market share and revenue goals by working with the Director of Sales (Marketing)/Director of Catering (Convention Services) on individual and team goals within assigned market segments
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
• Communicates booked and assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
• Solicits files on a timely basis to confirm business
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Delivers and sells hotel’s features and benefits to meet clients' needs
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Choice Hotels
• Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Ability to pivot in both markets and team role pending changing economic and team dynamics
• Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
• Ensure all materials used are in accordance with brand standards
• Potential travel to trade shows and customer events, representing Choice and your hotel within company expectations
• Participates in the development and implementation of business strategies for the hotel which are aligned with Choice’s overall mission, vision values and strategies
• Develops and implements strategies for achieving individual sales goals
• Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
• Assists with the completion of monthly booking report(s)
• Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
• Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.
• Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.
• Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.

Benefits

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)
• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED