Catering Event Manager - Hotel Melby

Schulte Hospitality Group•Melbourne, FL

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, hands-on Catering Sales Manager for Hotel Melby. The role focuses on developing catering and event business, building customer loyalty, and delivering service excellence throughout the client experience. The manager advises clients on hotel facilities and services, negotiates event and hotel arrangements to meet revenue goals, and supports the hotel's sales and business planning. The position requires flexible work hours that may include evenings, weekends, and holidays.

Requirements

Minimum of three years of experience in hotel or conference catering/sales.
Ability to communicate effectively verbally and in writing.
Excellent listening and problem-solving skills.
Ability to exceed the expectations of guests and team members.
Negotiation skills.
Strong computer skills.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Learn the hotel brand and strategy and drive customer loyalty by delivering service excellence.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries received by email, phone, and in person.
Advise clients on hotel facilities and services when proposing and contacting groups and events.
Build a client base of organizations, associations, and corporate businesses through direct sales efforts.
Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed hotel revenue goals.
Achieve predetermined sales goals for revenue and sales activity.
Negotiate contracts according to company standards.
Ensure solicitation, closing, and customer communications are completed and documented.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies and procedures.
Respond promptly and accurately to client requests for proposals and information.
Monitor local competitors and compare their operations with the hotel's operation.
Complete daily, weekly, and monthly reports as directed by the DOS/GM.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.