Catering Sales Manager

Kimpton Hotels & Restaurants•New York, NY

7d•Onsite

About The Position

This role serves as the liaison between hotel operating departments and the client, striving to balance service with organizational profitability. The Catering Sales Manager is responsible for effectively communicating and coordinating all aspects of conference planning to capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services.

Requirements

2+ years' experience in Catering Sales/Conference Management.
Extensive knowledge of food and beverage etiquette, guest relations and service standards.
Ability to analyze client needs and negotiate pricing and client requests.
Interpersonal skills to provide overall guest satisfaction.
Ability to wear multiple hats, you may have to take on responsibilities outside of this job description at times (as we all do!).
Maintain flexible hours to accommodate customer and business needs.

Responsibilities

Maintain an appropriate balance of account maintenance, prospecting for new business, and building profitable client relationships.
Produce a marketing plan and assist in developing the annual sales budget, implementing a monthly action plan to meet and exceed budgeted sales goals.
Complete weekly, monthly, quarterly, and annual production reports, as well as weekly and monthly sales activity reports.
Create appropriate sales collateral and tools for the department.
Assist with additional reports and/or special projects as assigned.
Coordinate menu arrangements for conference clients to maximize hotel revenue potential while serving client needs, and submit to the Director of Catering for review and signature.
Assist conference clients with off-premise (hotel) details that may affect hotel service delivery, such as floral concerns, motor coach requests, limousine requests, exhibit decorator requests, entertainment referrals, and golf or sports arrangements.
Maintain accurate and current space (room) blocks in the group function log, observing accurate turnovers and releasing space appropriately and timely to maximize booking of other business opportunities and revenue.
Support revenue growth potential by assessing/monitoring room rental fees, electrical charges, telephone charges, box delivery/storage fees, service fees, and other revenue-generating factors in accordance with the sales contract and hotel policies.
Prospecting, outside sales calls, and networking events are essential to meet goals and budget.
Coordinate pre-planning meetings or a pre-conference meeting for operational departments, and prepare an accurate Conference Profile that details a particular conference.
Provide a comprehensive Post Conference Report on all conferences, and review all client invoices prior to mailing to ensure accuracy and accurate assessment of all services and goods rendered by the hotel.
Adhere to all organization policies, procedures, and guidelines as set forth by the People & Culture department.