Catering Sales Manager, Full Time- Hotel Mockingbird

Coury Hospitality•Dallas, TX

1d•Onsite

About The Position

At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas’ Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is a place where stories unfold and connections take flight. From chef-driven menus to lively, inviting bar spaces, our food and beverage offerings are as memorable as our guest experiences. Our Curators thrive in an engaging, people-first environment, creating personalized moments and unforgettable stays every day.

Requirements

Minimum 2 (two) years previous experience as a Catering Manager in a Marriott luxury hotel setting preferred.
Minimum 2 (two) years previous experience with Marriott CI/TY preferred
The ability to negotiate, influence and sell.
Excellent time management, self-management and self-motivation.
Must be organizationally savvy with a keen focus on detail.
Ability to maintain composure under pressure.
Possess determination and commitment to achieve financial expectations.
Have deep desire to always produce quality results – taking pride in work.
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing.

Nice To Haves

Minimum 2 (two) years previous experience as a Catering Manager in a Marriott luxury hotel setting
Minimum 2 (two) years previous experience with Marriott CI/TY

Responsibilities

Responsible for booking and servicing all events that do not have guest room needs, with the exception of rooms related to social events, i.e. weddings, holiday parties, etc.
Meeting budgeted revenue goals while exceeding customer satisfaction.
Understanding and anticipating customer needs and building strong relationships to ensure increased repeat business.
Soliciting new business opportunities and answering, closing and detailing catering sales leads and walk-in customers in order to achieve or exceed activity goals.
Provide the highest quality of service to the customer at all times.
Quick and timely responses to all calls, emails and leads (no later than 24 hours).
Solicit and secure business for Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts.
Develop strong, professional long term business relationships.
Attend networking events, become member of civic organization and/or industry associations.
Create banquet event orders (BEOs) with all set up, A/V and food and beverage requirements needed for group.
Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by Hotel.
Ensure correct billing information is obtained and followed along with any deposit schedules that may be necessary.
Maintain accurate information and revenues in Delphi at all times to ensure accurate forecasting.
Create and Maintain neatly organized files with all required and appropriate information.
Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM and DOC.
Work closely with Banquet Department on operations and event execution.
Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges.
Follow-up with various departments to ensure any necessary feedback is communicated.
Follow through on billing to ensure all monies are collected.
Assist other sales/catering mangers with site inspections as required.
Participate in all property specific customer functions.
Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests).
Provide operational support during shows, help drive sales initiatives set forth by DOSM and DOC with team members and conduct or attend training as needed.
Wear professional attire and always represent hotel to the best of your ability.
Maintain a positive, cooperative work environment between staff and management in accordance with company values.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.