Catering Sales Manager

Concord Hospitality Enterprises•Austin, TX

9d•$32 - $39•Onsite

About The Position

The Catering Sales Manager will provide the highest levels of customer service to internal partners and external clients at all times. This role requires a quick, timely, and professional response to all communications, delivering clear and concise messaging representative of Concord Hospitality. The position demands excellent time management, self-motivation, proactive planning, organizational savviness, and a keen focus on detail. The Catering Sales Manager will be responsible for maintaining existing accounts and developing new business for the hotel. This role involves monitoring and managing all aspects of pre-event, event, and post-event details, including room blocks, meeting space, concessions, group history, key dates, contract clauses, resumes, event orders, BEOs, and billing details. The position may require attending customer functions as needed. The Catering Sales Manager will collaborate with internal and external partners to forecast group rooms and F&B revenues, understanding strategies to maximize revenue. A thorough knowledge of the hotel's food and beverage products, pricing, presentation, function space, and audio-visual capabilities is essential. The role requires consistently attaining sales activity and individual revenue goals, including proactive and reactive calls, tours, and appointments. Proficiency in digital sales systems and conceptual sales processes is necessary, along with an understanding of the hotel's sales strategies. Participation in internal meetings, conference calls, reporting, planning, and training is expected. The Catering Sales Manager should foster teamwork, embody an entrepreneurial spirit, and make decisions that benefit the hotel and achieve team goals. The role also involves owning career development and seeking training opportunities for personal and professional growth. The Catering Sales Manager must carry out reasonable requests from management and comply with company policies and procedures.

Requirements

Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
Strong communication, negotiation, and organizational skills
Ability to work a flexible schedule and thrive in a fast-paced environment
Guest-focused with attention to detail and a commitment to delivering outstanding service

Responsibilities

Provide the highest levels of customer service to internal partners and external clients at all times.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, Lightspeed, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.