Catering Sales Manager | Full-Time | Spruce Meadows

Oak View Group•Calgary, AB

54d•$75,000 - $85,000

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview The Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for Spruce Meadows. This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Catering Department. The Catering Sales Manager will independently manage and oversee all aspects of full group operations from reservation, through contract negotiation and finalization, to group reception and event catering. The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Catering Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections. The Sales Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. This role pays an annual salary of $75,000-$85,000 CAD and is commission eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays). This position will remain open until June 26, 2026.

Requirements

Demonstrated proficiency and successful experience in catering sales generation, contract negotiation, and pricing.
3-5 years of experience in Catering Sales required.
Ability to work independently both on and off venue property with little supervision or oversight.
Must be available to assist with general catering operations as needed.
Demonstrated proficiency in Microsoft Office 365 Programs with an emphasis on creating word documents, Excel spreadsheets, email); and working knowledge of POS systems.

Nice To Haves

Some catering and banquet operational experience preferred

Responsibilities

Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional, courteous and ethical interpersonal interaction.
Manage and deliver effective sales presentations.
Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to Client and Internal Staff.
Responsible for all invoicing and collecting payments for assigned events
Address or lead all Catering requirements and requests in a timely and helpful manner.
Maintain accurate records for all Catering sales activities in conjunction.
Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
Manage an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.)
Coordinate the follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
Manage the planning and coordination of catered events and retail events as directed.
Manage the planning and coordination of exhibitor catering as directed.
Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.
Lead the oversight of accounts receivable in conjunction with assigned events.