Catering Sales Manager

Water's Edge Resort and Spa•Westbrook, CT

4d•Onsite

About The Position

Water’s Edge is seeking a motivated, passionate Catering Sales Manager to join our team. You will lead the way in delivering exceptional events through dynamic client relationships, innovative sales strategies, and a commitment to outstanding hospitality experiences. The Catering Sales Manager will strive to achieve or exceed sales goals.

Requirements

Must have at least three (3) years of relevant Group Sales experience in the hospitality industry.
Ability to negotiate, sell and value engage customers.
Ability to work in a fast-paced, demanding work environment.
Strong presentation skills to represent the resort professionally and successfully.
Have fully functional computer skills including experience with Word, Excel and PowerPoint.
Demonstrable ability to multi-task and adhere to deadlines.
Well organized with a customer-oriented approach.
Team player with clear and concise communication skills.
Ability to maintain a professional appearance.
Must be available to work evenings and weekends.
Able to effectively communicate in English, in both written and oral form.
Proficient with Maestro software including Sales & Marketing and Front desk.

Responsibilities

Develop new and grow existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication.
Attend and represent the resort at Chamber of Commerce, Visitors Bureau events and industry meetings.
Participate and be involved in the community and professional organizations.
Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and how to sell against them.
Qualify and answer leads from all lead generating platforms within 24 hours.
Ensure business booked is within resort parameters.
Close the best opportunities for the property based on market conditions and the resort’s needs.
Manage and conduct special events, site inspections, and off-site presentations for potential clients.
Actively up-sell each business opportunity to maximize revenue.
Build and maintain strong relationships with key international and external stakeholders.
Understand and actively utilize company marketing initiatives/incentives to close business.
Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
Track, follow up and maintain accurate records for all events.
Facilitate the booking of overnight rooms and exercise yield management for room blocks.
Plan and coordinate details of booked events.
Assist with the event operations and coordination as needed
Prepare Banquet Event Orders (BEOs) utilizing Maestro software.
Attend weekly BEO meetings and communicate clearly with the Banquet Team.
Track, follow up and maintain accurate records for all events.
Coordinate with outside vendors.
Upsell additional services when appropriate.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high quality communications and assist others to understand the guests needs, providing direction and guidance.
Build good rapport with customers and other hotel departments.
Exercise empowerment where necessary to facilitate decision making in relation to department and company goals.
Dress in a manner which is conductive to a business environment whereby first impressions reflect on the resort image.
Other duties as assigned.