Catering Sales Manager

Compass Group•Colorado Springs, CO

5d•$68,000 - $76,000

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job Summary The Sales Catering Manager, reporting to the Catering Director, plays a key supportive role in ensuring managing the sales process from start to finish. This position focuses on providing administrative and sales operational support, assisting with the planning, coordination, inputting, updating, finalizing and closing all events. The Sales Catering Manager helps maintain the high standards of Bon Appétit and the client’s expectations for menus, timelines and payments. This role involves collaborating closely with the Catering Director and culinary team, including event logistics, client communication, and team coordination. The Catering Sales Manager assists in the financial management process, closing and processing BEOs (Banquet Event Orders) in a timely manner. This role supports the achievement of operational goals and ensures a seamless experience for clients, guests, and the team.

Requirements

A minimum of 3 years of conferences services/hotel event sales/catering sales or applicable experience in a similar volume, quality, food service establishment.
Possess general hospitality knowledge and interest in sustainability and sustainable food practices.
Has the ability to operate Web based ordering systems, process customer requests, changes to orders, menu updates and client profiles.
Proficient with word processing and composing basic email memos.

Responsibilities

Drive catering revenue by securing new business and expanding existing client relationships.
Develop and execute sales strategies that increase revenue through upselling, repeat business, and new external catering opportunities.
Build and maintain strong relationships with Colorado College faculty, staff, administrative partners, student organizations, and external clients.
Identify opportunities for weddings, receptions, conferences, corporate meetings, holiday parties, and special events.
Actively promote Bon Appétit's catering services through tastings, campus outreach, marketing initiatives, and relationship-building activities.
Represent Bon Appétit professionally while delivering exceptional customer service throughout the sales process.
Manage the Catering email and phone lines in a timely and professional manner.
Build and maintain strong relationships with CC community
Represents the company with courtesy, efficiency, and warmth in all interactions with customers, clients, and employees, ensuring a positive and professional experience for all.
Responds to all catering inquiries received through email and phone within 24 hours, following up with a thoughtful written or verbal response, ensuring transparency and resolution. A written summary is always shared with the General Manager to maintain open communication.
Coordinate the entire event planning process from inquiry through completion.
Communicate with the client honestly, accurately, and promptly, fostering a strong, trust-based relationship that reflects the company’s commitment to exceptional service.
Ensure all event details, timelines, and client expectations are accurately communicated.
Proactively oversees the execution of all menus, programs, concepts, challenges, and tasks, ensuring they are completed on time with care and attention to detail, enhancing the guest experience.
Inspires and guides the culinary team in embracing Bon Appétit Corporate initiatives, including the Circle of Responsibility, Low Carbon Diet, and Farm to Fork programs, ensuring these values are reflected in every guest interaction.
Supervises staff to ensure adherence to uniform standards, promoting a polished and professional appearance in alignment with the employee handbook and account guidelines.
Upholds the Collective Bargaining Agreement (CBA) and Bon Appétit policies, fostering a fair and respectful workplace that supports high-quality guest experiences.
Ensures strict adherence to Bon Appétit and federal food safety standards, maintaining a safe and trustworthy environment for both staff and guests.
Ensures GE4 standards are consistently met, contributing to a seamless and guest-friendly operation.
Adheres to all Health Department, OSHA, and ADA regulations, ensuring a safe and compliant environment that supports both staff well-being and a safe, welcoming experience for guests.
Promotes a culture of safety every day, prioritizing the health and safety of both guests and staff to maintain an environment of care and trust.
Reports any injury, accident, or foodborne illness incident for customers and/or staff promptly and accurately to the General Manager, demonstrating accountability and commitment to both safety and guest satisfaction.
Meets all deadlines for quarter and year-end reports as requested by both the Client and Bon Appétit, ensuring timely and accurate communication that supports transparency and trust.
Teaches, exemplifies, and upholds Bon Appétit’s philosophy, culture, and unwavering commitment to quality food and service, as outlined in Great Expectations, inspiring the team to create exceptional guest experiences.
Demonstrates a deep passion for culinary and hospitality excellence, motivating the team to continuously strive for innovation and service that exceeds guest expectations.
Effectively presents information in one-on-one and small group settings, engaging customers, clients, and employees with clarity and enthusiasm, making every interaction an opportunity to build strong, positive relationships.