Catering Sales Manager

Pyramid Global Hospitality•Manchester, NH

5d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Catering Sales Manager for the DoubleTree By Hilton Hotel Manchester Downtown. This role involves responding to inquiries, selling catering services, and converting them into confirmed events. The manager will maintain strong client relationships, coordinate event logistics with various operational teams, and ensure clear communication and execution according to client expectations. The position also includes administrative duties such as maintaining sales files and using the property’s sales and catering system. A key aspect of the role is supporting revenue generation through strategies to attract new market segments, increase average checks, and enhance catering offerings. The manager will also focus on guest experience and service excellence, maintaining high professionalism and ensuring events meet the property's standards. Safety and compliance with workplace standards and resort policies are also essential. Pyramid Global Hospitality emphasizes a 'People First' culture, offering a supportive and inclusive work environment with opportunities for growth and development.

Requirements

High school diploma or equivalent required.
1–2 years of experience in hospitality, catering, events, or hotel operations required.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Customer-service oriented with a hospitality mindset.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and utilize sales and catering systems such as Delphi.
Strong computer skill required.
Previous sales experience required.

Nice To Haves

College degree in Hospitality Management, Business, or related field preferred.

Responsibilities

Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
Assist in selling catering services and converting inquiries into confirmed events.
Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
Coordinate event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors.
Ensure all event details are communicated clearly and executed according to client expectations.
Maintain accurate and organized catering sales files and electronic documentation.
Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
Monitor event details to ensure compliance with resort policies and procedures.
Support revenue generation by recommending strategies to attract new market segments, increase average checks, and enhance catering menus and offerings.
Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
Maintain a high level of professionalism and service when interacting with guests and clients.
Ensure events are executed to Saddlebrook’s standards of hospitality and service.
Remain attentive, courteous, and helpful to guests at all times.
Follow all workplace safety standards.
Report unsafe conditions or concerns to the Director of Catering immediately.
Ensure compliance with resort policies and operational procedures.