Catering Sales Manager-Full Time - The Langham, Chicago

Langham Hospitality Group•United States,

12h•$54,096 - $67,620•Onsite

About The Position

The primary responsibility of this role is to generate banquet revenue for the hotel within designated markets, aligning with goals set by the Director of Catering. This position is an integral participant in the initiatives of the Catering Sales Department, the Sales and Marketing Department, and the hotel. Key objectives include prospecting for new business, fostering lasting relationships with current clients, and developing new business opportunities.

Requirements

Ability to perform job function with minimal supervision even under pressure.
Ability to ensure security and confidentiality of guests and hotel data.
Ability to enforce hotel's quality procedures, etc.
Ability to work independently without direct supervision or as a cohesive team.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to input and access information into computer.
Ability to remain calm and courteous with demanding/difficult situations.
Ability to do basic arithmetic.
High School Diploma
Minimum 2 years college
Previous catering sales experience preferably of similar size and quality
Past hotel experience preferred

Nice To Haves

Strong knowledge of the Wedding Market
Previous guest relations training

Responsibilities

Maintain complete knowledge of all hotel services/features and hours of operation.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of computer according to specifications.
Access all functions of computer according to specifications.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Handle inquiry calls according to departmental procedure.
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
Promote positive relations with guests and employees.
Maintain high level of knowledge in reference to The Langham brand and philosophy.
Maintain high level of knowledge of the competition's product.
Maintain good relationships with counterparts at competing hotels; promote all Langham Hotels whenever possible.
Design and work within market plan; Maintain file database.
Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and Langham telephone etiquette.
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day.
Follow-up with in-house guest to ensure on-going service to the guest.
Plan and prepare appointments for sales trips, follow-up in a timely manner.
Attend designated trade show.
Attend departmental and hotel meetings as required.
Entertain customer in all outlets as necessary.
Successfully complete the training/certification process for position.
Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner.
Always book "smart" in respect to patterns.
Administer staff performance reviews on a timely basis.
Ensure financial successes of hotel by overseeing all bookings are profitable for entire hotel.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling